Job Description

The Account Specialist manages customer orders from inquiry to paid invoice, resolves errors in shipping and pricing as well as researching and resolving customer complaints and order issues. Specialists partner with Account Management, internal plant, sales, and transportation groups to maximize the sales and profitability of the customer base by offering World Class Customer Service within the business Group. The Account Specialist works with sales as needed to assist in administration of marketing and sales programs.

Your Day-to-Day:

• Order Entry Order Management, ensuring all information is accurate to ensure perfect order delivery
• Insulation Systems Proactively communicate daily with internal and external customers
• Manage credits, debits, and deductions. Specialist has some authorization to resolve customer issues complaints
• Complete courtesy calls to external customers to ensure world class customer service, and proactively fill partial truck orders
• Manage and maintain spreadsheets reports
• Assist in training new employees and cross training across all Insulation Systems channels
• Handle basic product information calls from downstream customers

What You Bring to the Team:

• High School diploma with a minimum of 5 years customer service experience OR
• 4-year college degree preferred
• Solid interpersonal, verbal, and written communications skills
• Basic analytical decision making and ability to think through complex issues
• Proficient in Microsoft Word, Excel, Outlook Basic
• Basic knowledge of SAP or ERP systems
• Basic knowledge of Accounts Receivable concepts for deduction resolution
• Solid attention to detail
• Solid organizational and prioritization skills
• Solid ability to multitask.
• Solid ability to work in a team environment as well as independently with limited supervision
• Ability to develop product knowledge Basic
• Basic problem resolution and negotiation skills
• Solid listening skills
• Solid relationship building skills with internal and external customers
• Minimal travel required 0 to 10 days per year
• May be required to lift, carry, push, or pull up to and including 25 pounds
• Work environment is typical of an office environment

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