Job Description

Job Title:

Administrative Assistant

Location (city, state):

Elk Grove Village, IL

Industry:

Packaging

Pay: $21-22.50 (based on experience)

Benefits : Addison Group provides Dental, Vision, Medical and 401(k) the first of the month following 60 days.

Job Summary:

We are seeking a detail-oriented and customer-focused Client Services Coordinator to join our team. This administrative role is primarily responsible for managing client communications via email and phone, providing accurate cost estimates, and coordinating account-related activities. The ideal candidate thrives in a fast-paced environment, can juggle multiple priorities, and enjoys building relationships with both clients and service providers.

Key Responsibilities:

• Prepare and calculate service rates and pricing for customer quotations.
• Serve as the main point of contact for client accounts, ensuring timely and clear communication.
• Coordinate with vendors, shippers, carriers, and international offices to ensure smooth project execution.
• Manage multiple tasks under tight deadlines with excellent organizational and time-management skills.
• Create and revise service quotations based on customer needs.
• Maintain thorough records and reports as requested by management.
• Proactively negotiate with service providers to secure cost-effective rates.
• Promptly escalate any operational disputes, problems, or discrepancies to management.

Qualifications:

• 2+ years of administrative or customer service experience (preferably in logistics, shipping, or related industry).
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite (especially Excel, Outlook).

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