Job Description

Our client, a global music leader, is hiring for a contract Assistant, Experience & Site Merchandising. This is a hybrid position with onsite in Philadelphia, PA.

This role will support the front-end customer experience and optimization across several label group stores. This person will support the Experience & Site Merchandising Lead and will collaborate with partners across teams like Audience, Paid Media, Consumer Marketing, Data & Analytics, etc. to elevate the eCommerce experiences for their labels, rights owners (ROs), artists,

and - most importantly - fans. The ideal candidate is a detail-oriented team player ready

to learn in a fast-paced environment.

Contract Duration: 4 Months to Start, Potential to Extend

How you'll CREATE:

Support eCommerce Experience & Site Merchandising efforts for our roster of stores,

including:

● Front-End Experience & Site Merchandising:

○ Use sales data & fan insights to inform store merchandising (e.g., product

placement, categorization).

○ Deploy upsell & cross-sell tactics to increase average order value.

○ Enable product discovery by leveraging evergreen categories (e.g., best

sellers, new arrivals) and curated experiences (e.g., thematic collections,

shopping guides).

● Campaign & Promotion Strategy:

○ Assist with the creation of promotional strategies around new music and

merch releases.

○ Support evergreen store campaigns around key moments (e.g., holidays,

events, anniversaries).

○ Use tried and tested eCommerce drivers (e.g., discounts,

gift-with-purchase programs, free shipping) to incentivize sales.

○ Leverage social commerce and 3rd party sales channels (e.g., Instagram

Shopping, YouTube Merch Shelf, etc.) to meet customers where they are.

● Customer Acquisition & Retention:

○ Support lead generation & customer acquisition programs (e.g., early

access, sweepstakes).

○ Work with the Audience and Paid Media teams on segmentation, targeting

(e.g., triggered email flows, retargeting) and customer journeys that

deepen the fan-to-artist connection.

○ Support retention and loyalty tactics (e.g., personalized product

recommendations, rewards programs) to increase Customer Lifetime

Value (CLV).

● Performance Analysis & Optimization:

○ Track, analyze & report performance to drive optimizations and inform

planning & strategy.

○ Create reports to provide to labels and rights owners.

○ Gather customer feedback through social listening.

Bring your VIBE:

• 1-2 years studying or working in marketing or related fields (college courses, internship

or assistant experience is OK).

• Excellent communication and interpersonal skills (verbal and written).

• Strong work ethic, highly motivated, upbeat personality, team player, no ego.

• Tech-savvy, strong computer/internet/research skills

• Passionate about music and a solid understanding of fandom.

• Strong passion or interest in eCommerce.

• Strong critical thinking skills.

• Ability to multitask and prioritize under tight schedules while maintaining the production

of high-quality work

• Self-accountability to follow through with proper, consistent updates to stakeholders.

• Strong attention to detail.

• Understanding and working knowledge of analytics and reporting.

A plus, but not required:

• Experience in the entertainment industry

• CRM/Email marketing experience

• Understanding of UX principles and consumer behavior

• Frequent online shopping

• Project management experience

• Experience with Shopify

• Basic Photoshop skills

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