Job Description

XNAJP00027986

Job Title : Break-fix Technician

Pay Rate: $18.84/hr.

Work Location: 1 South Wilmington Raleigh NC 27697

Shifts Available: Mon - Fri; 8:00am to 5:00pm (40 hrs./week)

Job Type: 1 Year Contract

Qualifications/ Requirements:

• Lift and move up to 50 pounds- Read, write and follow basic English instructions
• Ability to manage multiple tasks - Perform duties with minimal supervision.
• Must have a valid driving licence and a car (Client locations are across NC state, so candidate needs to have dependable transportation, and be able to travel to the various client locations)

Job Responsibilities:

• Break-fix activities account for 70% of role responsibilities
• Provide IP address support (only with no other network support provided)
• Perform basic equipment problem diagnosis
• Point of contact for equipment removal and delivery
• Contact service as required (Xerox and 3rd party)
• Utilize Xerox web-based applications as required to include Call Handling for code
• Accurate call reporting on Equipment in FWSS and XSM
• Utilize excel to fulfill reporting requirements
• Pro-actively manage consumables and supplies using the DOS calculator.
• Maintain on-site operator replaceable parts inventory
• Collect equipment meter information and submit for billing purposes.

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