Job Description

Business Analyst

Reports To: Program Manager

Overview

The Business Analyst partners closely with the Program Manager and cross-functional teams to guide successful delivery of client and internal initiatives. This role leads requirement discovery, documents clear solution direction, and drives alignment across stakeholders. The BA helps reduce ambiguity, maintains consistent communication, and supports project execution from concept through launch.

Core Competencies

• Composure
• Customer Focus
• Informing
• Listening
• Organizing

Key Responsibilities

Business Requirements & Discovery

• Lead discovery with customers and internal partners to gather, validate, and prioritize requirements.
• Facilitate workshops, interviews, shadowing, and surveys to establish root needs and success criteria.
• Produce well-structured artifacts including project plans, user stories, workflows, acceptance criteria, and process documentation.
• Maintain requirements traceability through delivery and post-launch.

Technology Solution Documentation

• Translate business requirements into actionable solution documentation in partnership with delivery teams.
• Develop functional specs, system context diagrams, data mappings, workflows, and integration requirements.
• Clarify constraints, dependencies, and edge cases for technical teams.
• Validate solution proposals against requirements and business goals.

Customer Communication & Support

• Serve as a customer-facing communicator for requirements and solution alignment.
• Provide timely updates across email, video calls, and messaging platforms (Slack/Teams).
• Document meetings, decisions, and action items; distribute clear summaries to stakeholders.
• Act as a dependable contact for scope clarification and solution behavior.

Stakeholder Alignment & Project Enablement

• Support the Program Manager by identifying risks, gaps, and misalignment early.
• Document and manage stakeholder expectations throughout delivery.
• Coordinate reviews and approvals of requirements and solution documents.
• Assist in change-control by analyzing impacts on requirements, timelines, and outcomes.

Quality, Validation & Continuous Improvement

• Ensure requirements and acceptance criteria support effective test planning.
• Support UAT by helping customers understand expected outcomes and triaging feedback.
• Recommend process and communication enhancements based on recurring gaps.
• Maintain reusable templates and documentation standards.

Key Performance Indicators

• Quality and completeness of requirements
• Stakeholder satisfaction
• Contribution to delivery efficiency
• Communication clarity and consistency

Qualifications

• 3+ years as a Business Analyst, Systems Analyst, or similar role supporting technology initiatives.
• Demonstrated experience gathering and documenting requirements across diverse stakeholder groups.
• Proven ability to translate business needs into functional/technical documentation.
• Strong written communication and structured documentation skills.
• Proficiency communicating through email, Zoom/Meet, and Slack/Teams.
• Familiarity with agile practices and artifacts (stories, epics, acceptance criteria, backlog refinement).
• Comfortable with Excel and/or Google Sheets.
• High attention to detail and ability to manage multiple concurrent workstreams.
• Working knowledge of common SaaS platforms (Salesforce, Workday, etc.), integrations, and data flows is a plus.
• Mission-driven mindset and a collaborative, service-oriented approach.

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