Job Description

Business Analyst – Enterprise Document Automation (EDA) *3rd Parties — Do Not Contact

New York City Department of Social Services (DSS)

📍 Brooklyn, NY | Hybrid | Contract (GSA MAS IT Solutions)

About DSS

The New York City Department of Social Services (DSS) supports millions of New Yorkers through essential programs that provide food, housing, healthcare, and employment services.

The Information Technology Services (ITS) division powers this mission — delivering the infrastructure, automation, and applications that make equitable service possible across the city.

As part of DSS’s ongoing modernization efforts, ITS is seeking a Business Analyst to join the Enterprise Document Automation (EDA) initiative — a key project transforming how DSS creates, manages, and delivers vital communications to clients.

The Role

The Business Analyst will serve as the bridge between business needs and technical implementation within the EDA Project , which modernizes DSS’s IBM FileNet IS/P8 enterprise content management ecosystem.

You’ll work closely with developers, QA teams, and stakeholders to define requirements, streamline workflows, and ensure all communications meet accessibility, compliance, and multilingual standards (per Local Law 30).

What You’ll Do

• Elicit and document functional requirements for forms, notices, and client communications that include dynamic data, variable text, and reusable components
• Translate business needs into clear specifications for development, testing, and deployment
• Define process flows and identify dependencies that affect document automation and translation workflows
• Ensure compliance with LL30 by designing requirements that support communications in 12 languages
• Review requirements and obtain stakeholder sign-off
• Analyze current systems, document as-is processes, and recommend improvements
• Facilitate cross-functional collaboration among technical teams, business stakeholders, and program leaders
• Prepare management reports, progress updates, and documentation for leadership review

What We’re Looking For

• 5+ years of experience as a Business Analyst on enterprise-scale IT or document management projects
• Strong ability to elicit, document, and validate requirements from diverse stakeholders
• Experience with enterprise content management (ECM) or document automation systems (IBM FileNet, OpenText, or similar)
• Familiarity with Agile or Waterfall SDLC methodologies
• Understanding of workflow automation and data-driven communications
• Experience with multilingual compliance or accessibility standards (LL30, 508, WCAG, etc.) preferred
• Excellent written, verbal, and analytical communication skills
• Experience in government or large public-sector projects is a plus

Why Join DSS

• Purpose: Shape how technology supports equitable access to public services for all New Yorkers
• Impact: Contribute to a high-visibility modernization project improving client communication and compliance
• Collaboration: Work with skilled IT, policy, and program professionals
• Growth: Strengthen your expertise in business analysis for enterprise systems and automation

Details

📍 Location: Brooklyn, NY (with potential hybrid flexibility)

🕓 Type: Contract | GSA MAS IT Solutions | Full-time

Eligibility: Must be legally authorized to work in the U.S.

Apply Now

If you’re a detail-oriented business analyst passionate about bridging technology and public impact, we’d love to hear from you.

👉 Apply today with your resume and a short note highlighting your experience with enterprise system analysis or document automation projects.

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