Job Description

Systems Analyst (IT) – Job Description

Overview

We are seeking an experienced Systems Analyst to support the analysis, design, implementation, and optimization of business-critical IT systems. This role serves as the bridge between business users and technical teams, ensuring that system functionality, data flows, integrations, and reporting capabilities align with organizational objectives. The ideal candidate has strong analytical skills, exceptional communication abilities, and a proven track record of supporting enterprise applications in fast-paced environments.

Key Responsibilities

Business & Systems Analysis

• Gather, document, and validate business requirements from cross-functional stakeholders.
• Translate business needs into functional specifications, user stories, data mappings, and workflow diagrams.
• Evaluate existing systems, identify gaps, propose enhancements, and recommend scalable solutions.
• Conduct feasibility analysis and impact assessments for new initiatives and system changes.

System Configuration, Support & Documentation

• Configure application settings, workflows, and rules to meet business requirements.
• Troubleshoot system issues, perform root-cause analysis, and coordinate resolutions with IT and vendor teams.
• Maintain system documentation including process maps, configuration guides, SOPs, and knowledge base articles.
• Support system upgrades, patching, testing cycles, and release deployment activities.

Testing & Quality Assurance

• Develop test plans, test scripts, and acceptance criteria for new features or system enhancements.
• Coordinate and execute SIT/UAT cycles, ensuring defects are logged, prioritized, and resolved.
• Validate data integrity, integrations, security roles, and end-to-end process flows.

Stakeholder, Vendor & Cross-Functional Collaboration

• Serve as a liaison between business teams, infrastructure, development, and third-party vendors.
• Facilitate requirements workshops, design sessions, and project status meetings.
• Ensure effective communication of system changes, deadlines, risks, and dependencies.
• Deliver user training, create job aids, and support onboarding to new system functionality.

Reporting & Data Analysis

• Support the design, development, and troubleshooting of reports, dashboards, and analytics tools.
• Perform data validation, reconciliation, and analysis to ensure accurate reporting outcomes.
• Collaborate with BI teams to define data models and reporting requirements.

Required Skills & Experience

• 3–7 years of experience as a Systems Analyst, Business Analyst, or Application Analyst .
• Strong understanding of system architectures, integrations, APIs, databases, and data flows .
• Hands-on experience with SQL , workflow tools, ERP/CRM systems, or enterprise applications.
• Proven ability to translate business requirements into technical documentation.
• Experience supporting implementations, upgrades, and system enhancement initiatives.
• Excellent communication, problem-solving, and analytical thinking skills.
• Ability to manage multiple priorities and work in a fast-paced environment.

Preferred Qualifications

• Experience with Agile delivery, Scrum, or hybrid project methodologies.
• Exposure to cloud applications (Azure, AWS, SaaS platforms).
• Background in manufacturing, financial services, healthcare, insurance, or logistics (optional).
• Certifications such as CBAP, CCBA, ITIL, Scrum Master , or equivalent a plus.

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