Call Center Specialist Job at AppleOne Employment Services, Sunrise, FL

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  • AppleOne Employment Services
  • Sunrise, FL

Job Description

Our Fort Lauderdale office currently has an opening for a career focused Member Services Representative who listens and leads with empathy. This opportunity is a great stepping stone for individuals looking to expand on their customer service excellence by breaking into the corporate world.

Our Member Service Representative team is responsible for the following:

• Delivering exceptional member support experiences

• Actively listening to member inquires/requests and respond with care via phone and email

• Serving as product knowledge experts including benefit coverage to members

• Building relationships and partnering with other departments to verify member requests regarding claims, payments, transport and enrollment

• Notating member accounts to ensure information is up-to-date

• Assisting with member fulfillment requests as needed

• Maintaining knowledge of current department standards and processes

Requirements

• 2+ years of prior customer service experience

• Basic data entry and computer skills

• Clear and respectful phone presence

• Ability to work onsite Monday-Friday at our Fort Lauderdale office

• High school diploma or GED equivalent

Job Tags

Work at office, Monday to Friday,

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