Call Center Specialist Job at Professional Search Network, Park Ridge, NJ

MElnM25mVFBUWE5qV244U2V1VEFqUUMzNkE9PQ==
  • Professional Search Network
  • Park Ridge, NJ

Job Description

Responsibilities:

-Answering phone calls and resolving consumer complaints and inquiries, in a professional manner;

-Handling customer inquiries within established policies, procedures, company standards, and workflows;

-Answering product and service questions, and suggesting information about other products and services by using training materials and other tools;

-Resolving product or service issues, by determining the cause of the problem, and explaining the best solution in solving the problem;

-Maintain a high knowledge of products, policies, procedures, and maintaining a practice of thorough documentation and proofreading;

-Perform order processing within the Navision system by opening customer accounts and by fulfilling refund and replacement requests, and handling return authorizations;

-Maintaining accurate customer records by updating account information;

-Handling other duties, as assigned by the department manager

Requirements:

Exceptional phone etiquette

Strong attention to detail, and strong organizational skills

Ability to research technical parts in service manuals, and think quickly to ensure expedient responses to consumers on the phone

Some College preferred, or equivalent business experience

Excellent communication skills

Able to work up to 2 nights/week (1pm – 9pm), and up to 2 Saturdays/month (9am-5pm)

Job Tags

Saturday,

Similar Jobs

International SOS

MRI Technologist PRN Travel Opportunity Job at International SOS

 ...to use the machine at the site) and observe that the scan is being completed according to the protocol. Key Responsibilities: Travels with team internationally within 72 hours of notification. Conduct MRI IAW the protocol Observe local MRI tech perform... 

Aequor

Chemist (HPLC exp with Chemistry background) Job at Aequor

 ...Standard hours - Up to 5 days per month may require shift flexibility. Ideal Candidate: B.S. and 1-3 YOE would be ideal in a chemistry lab environment. Position Summary: We are seeking a highly motivated and experienced Senior Associate in Quality Control (... 

Catch Talent

Call Center Specialist Job at Catch Talent

 ...Responsible for providing superior service during every interaction with both internal employees and external members. Answer telephone calls related to card inquiries and issues for both internal employees and external members. Research, resolve, and respond quickly to... 

Innova Solutions

Sr Software Developer Job at Innova Solutions

A client of Innova Solutions is immediately hiring for aSrSoftware Developer . Positiontype: Full Time, Direct Hire Location: Remote; preferably Alabama or the Southeastern region As a S rSoftware Developer. , you will: ~ Design architectures... 

Home Health Care, Inc.

Certified Occupational Therapy Assistant - Weekends with Purpose Job at Home Health Care, Inc.

 ...Job Title: Weekend COTA Function-Focused Home Visits Company: Home Health Care, Inc. Schedule: Saturdays AND Sundays (can be every other) Pay: $42 - $46 per visit. Mileage reimbursement between clients! Interested applicants should email Nikky...