Commercial Lines Account Manager Job at The Dowd Insurance Agencies, Holyoke, MA

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  • The Dowd Insurance Agencies
  • Holyoke, MA

Job Description

Commercial Lines Account Manager

The Dowd Agencies | Massachusetts & Vermont

At The Dowd Agencies, Commercial Lines Account Managers are the backbone of our client relationships.

Our Producers focus on selling. Our Account Managers focus on what matters after the sale: protecting clients, managing risk, and delivering consistent, high-quality service year after year.

We’re looking for an experienced Commercial Lines Account Manager who takes pride in accuracy, organization, and being the steady hand clients trust.

What This Role Looks Like Day-to-Day

You’ll manage a defined book of commercial clients, handling renewals, endorsements, policy changes, certificates, and audits. You’ll partner closely with Producers and internal teams to ensure renewals are thoughtful, timely, and clean—no chaos, no last-minute fire drills.

You’ll review coverages with a critical eye, spot gaps, and help clients stay properly protected as their businesses evolve. Most importantly, you’ll be the person clients know they can rely on.

Who Thrives Here

This role is a great fit for someone who:

  • Has 2–5+ years of Commercial Lines account management experience
  • Enjoys structure, clear workflows, and getting the details right
  • Communicates professionally and confidently with clients and carriers
  • Can manage multiple priorities without sacrificing quality
  • Values teamwork and long-term client relationships
  • Holds a Property & Casualty license (or can obtain one within a year)

Experience with Applied Epic is a plus, but not required.

Why The Dowd Agencies

We’re a long-standing independent agency with deep regional roots and a growing footprint across Massachusetts and Vermont. We invest in our people, respect defined roles, and believe great service comes from clarity—not burnout.

You’ll find a collaborative team, realistic expectations, and leadership that understands how Commercial Lines actually works.

The Details

  • Full-time position
  • Core hours: Monday–Friday, 8:00 a.m. – 4:30 p.m.
  • Hybrid or on-site options may be available
  • Competitive compensation and benefits

If you’re an experienced Commercial Lines Account Manager looking for a stable agency where your work is valued and your role is clearly defined, we’d love to talk.

Apply or message us to learn more.

Job Tags

Full time, Monday to Friday,

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