Customer Service Manager Job at OSAAP, Chelmsford, MA

MVlveG5QSEpUWEppWEhZVWQrVExqZ0cwN2c9PQ==
  • OSAAP
  • Chelmsford, MA

Job Description

Title: Customer Service Manager

Salary: $80,000 - $90,000

Hours: Mon – Fri 8:30 am – 5:00 pm

Location: Chelmsford, MA

Summary: We seek a savvy, hands-on Customer Success Manager (CSM) with proven experience in custom manufacturing environments to lead operational excellence, enhance customer satisfaction, and drive sales close rates. In this pivotal role, you will manage the estimator and tech support person.

Responsibilities of the Customer Service Manager

  • Manage a quoting specialist and tech support person
  • Guide outside sales reps to log tickets properly
  • Conduct operational audits and standardize templates within the CRM and HubSpot
  • Map end to end work-flows to identify bottlenecks and improve productivity
  • Help integrate QuickBooks for financial accuracy in quoting and project tracking
  • Lead bi-weekly coaching for sales reps on using design tools

Qualifications of the Customer Service Manager

  • 5 years + customer management experience in a manufacturing environment, managing customer databases
  • Hands-on expertise in QuickBooks, CRM, and/or Salesforce
  • HubSpot experience for ticket management and lead tracking
  • Proven track record in sales team coordination and process optimization in high-volume quoting/project environments.
  • Strong math and advanced Excel proficiency for quote accuracy, error analysis, and dashboard creation; familiarity with manufacturing software
  • Assertive influencer with conflict resolution expertise
  • Collaborative yet results-oriented to build rapport and align with a hands-off GM.

Title: Customer Service Manager

Salary: $80,000 - $90,000

Hours: Mon – Fri 8:30 am – 5:00 pm

Location: Chelmsford, MA

Onsite, direct hire

Job Tags

Similar Jobs

Sylvan Learning Center

English and Reading Tutor Job at Sylvan Learning Center

 ...English and Reading Teachers Wanted for Fun After-School Tutoring! Sylvan Learning Center is looking for fun, dedicated teachers to help and inspire students. We are currently looking for teachers who are able to teach reading at a middle school grade level, with a preferred... 

Pacer Group

Wireless Engineer Job at Pacer Group

 ...We are seeking a skilled Wi-Fi Engineer to join a dynamic team focused on the design, testing, and automation of next-generation Wi-Fi mesh networks and extender solutions. The ideal candidate will have strong expertise in wireless protocols, RF fundamentals, and automation... 

SPECTRAFORCE

Phlebotomist Job at SPECTRAFORCE

Title:- Phlebotomist I Location:- Miami, Florida, United States, 33161 Duration:- 4+ months Shift timings:- 6:00am-3:00pm Mon-Fri 6:30am-11:00am work every other Saturday Description:- The Patient Services Representative I PSR I represents the face of the...

Focus Surgical

Medical Device Sales Representative Job at Focus Surgical

 ...Surgical Representative Focus Surgical Inc., a Northern California leading distributor of medical devices is seeking an energetic, highly dedicated and motivated self-starter to join its Sales Team as a Territory Manager in the San Jose area. Responsibilities... 

FirstService Residential

Administrative Assistant Job at FirstService Residential

Job Overview: As an Administrative Assistant, youll be responsible for providing a wide variety of administrative and staff support services. Performs office work directly related to property management and the general business operations of the association; May assist...