Our client in Benton is seeking a reliable and customer-focused Customer Service / Counter Sales associate to join their team. This position is responsible for providing exceptional customer service, supporting daily store operations, and assisting customers with product and service needs.
Job Responsibilities:
· Greet and assist customers in a professional and friendly manner, both in person and over the phone.
· Answer customer inquiries and resolve complaints efficiently while maintaining a positive attitude.
· Determine customer needs for tires, products, or service repairs and provide accurate quotes.
· Schedule service work based on customer convenience and shop availability.
· Open and close the store, including securing the building and making daily bank deposits.
· Maintain a clean and organized showroom, customer lounge, and restroom areas.
· Ensure a safe and tidy work environment on the shop floor.
· Arrange and update tire and merchandise displays, including outdoor signage and message boards.
· Receive, inventory, and organize tire shipments by size and type.
· Handle cash and card transactions accurately and process customer payments.
· Occasionally utilize customer vehicles for short test drives to verify service completion.
· Perform other related duties as assigned to support store operations.
Qualifications:
· High school diploma or equivalent required.
· Previous retail, customer service, or counter sales experience preferred.
· Basic understanding of automotive products or services is a plus.
· Strong communication and interpersonal skills.
· Ability to handle cash transactions and maintain accuracy in recordkeeping.
· Dependable, professional, and detail-oriented.
· Comfortable working in a fast-paced environment with varying responsibilities.
· Must maintain a clean, well-groomed, and professional appearance.
· Valid driver’s license and acceptable driving record required.
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