Customer Service Representative Job at Leeds Professional Resources, Brandon, FL

MW9ZMW5QSEtTSFZpV0hBVmUrWEJqUU84Nmc9PQ==
  • Leeds Professional Resources
  • Brandon, FL

Job Description

We are hiring a customer service representative to manage customer queries and complaints. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Pay $18/HR (Monday-Friday Day Shift)

Work Environment: In-office training for 10 weeks. After successful training this position will become work from home.

Additional Info:

  • Must have reliable transportation and home internet access
  • Must have Long Term Care, Medicare, or Medicaid experience for this role

Customer Service Representative Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

  • High school diploma, general education degree, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Excellent communication skills and Microsoft Office Suite

Job Tags

Work at office, Day shift,

Similar Jobs

Ashley | The Wellsville Group

Housekeeper - Part Time Job at Ashley | The Wellsville Group

 ...re Looking For: High school grad or equivalentcheck! Can lift, lower, push, or pull up to 50 lbs. solo like a champ Rock a clean, pro look with a vibe thats friendly and fresh Self-starter who thrives flying solo Eagle-eyed for details and a pro at juggling... 

Miller Bros. Const., Inc.

Heavy Equipment Mechanic Job at Miller Bros. Const., Inc.

 ...projects. We are seeking a highly skilled and experienced Mechanic to join our Central Ohio operations. The successful candidate...  ...environment. Strong mechanical expertise, particularly with diesel engines, hydraulics, and electrical systems. In-depth knowledge... 

Berkel & Company Contractors, Inc.

Field Safety Specialist Job at Berkel & Company Contractors, Inc.

 ...attend and monitor Tool Box Talks conducted by employees to assure documentation and quality Perform root cause and accident investigation techniques in the event of a job site accident including collection of Berkel safety standard incident reporting forms and documentation... 

Benjamin Moore

SAP Systems Analyst (EWM/WM) Job at Benjamin Moore

 ...Excellence, and Safety. Our Social Impact initiatives, including strategic partnerships, in-kind donations, and volunteerism, further amplify our ability to positively impact the lives of our stakeholders. We believe that fostering a culture of inclusion and belonging is... 

Equity LifeStyle Properties, Inc.

Sales Specialist Job at Equity LifeStyle Properties, Inc.

What you'll do: This is not a 9-5, sit-behind-a-desk job. Instead, you will develop and execute creative sales and marketing plans designed to drive business to the community. Our sales team is highly collaborative and works together towards a common goal. The Sales Associate...