Job Description

We are seeking a Customer Service Support Specialist to join our team. This role is not a typical customer-facing position; instead, it focuses on data entry, order management, and internal operations support for the Customer Service team. The ideal candidate will ensure accurate and timely processing of orders, maintain strong internal communication, and proactively resolve issues to support smooth business operations.

Key Responsibilities

• Provide premium customer service support through accurate, proactive, and timely communication with the customer service team, account team members, and internal partners.
• Respond to incoming emails and calls from internal teams.
• Accurately receive and maintain customer orders to ensure on-time delivery in line with expectations.
• Proactively identify and address issues through problem-solving, collaboration, and escalation.
• Support order book management and contribute to the overall efficiency of the digital marketplace.

Required Qualifications

• 1+ year of experience with SAP/CRP systems .
• Proficiency in Microsoft Outlook and Excel (medium to high-level understanding).
• Working knowledge of PowerPoint .

Preferred Skills

• Experience with Business Intelligence (BI) systems .
• Familiarity with order book management .
• Exposure to digital marketplace operations .

About Brickred Systems:

Brickred Systems is a global leader in next-generation technology, consulting, and business process service companies. We enable clients to navigate their digital transformation. Brickred Systems delivers a range of consulting services to our clients across multiple industries around the world. Our practices employ highly skilled and experienced individuals with a client-centric passion for innovation and delivery excellence.

With ISO 27001 and ISO 9001 certification and over a decade of experience in managing the systems and workings of global enterprises, we harness the power of cognitive computing hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and make them successful. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

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