Job Description

Job Title: Customs Brokerage Specialist – Post Entry

Job Location: Columbia, SC

We have an exciting opportunity for a Customs Brokerage Specialist based in Columbia, SC.

Key Responsibilities:

• Provide senior-level service and support in your area of responsibility.
• Perform standard and specialized aspects of customs brokerage functions.
• Work independently and monitor communication sources for escalations (e.g., Outlook group mailbox, phone calls).
• Maintain data tables related to statistical and production reporting.
• Expedite critical updates, ensuring constant communication with internal customers.
• Build and maintain relationships between departments and stations/CAE.
• Conduct moderate research (Alliance, Logis & EDM) for work finalization.
• Deliver exceptional customer care to exceed expectations.
• Adapt to changing requirements per Import Manual and SOP guidelines.
• Recommend efficiency improvements and cost-saving solutions.
• Record and track updates to customer records, including Alliance Tracing Dates and Shipment Note Updates.
• Assemble documents for submission to CBP at the correct port.
• Complete and mail billing/credit memos.
• Develop arguments for post-entry submissions and interpret ABI queries.
• Approve moving funds to the US Customs refund account.
• Identify and resolve discrepancies with Alliance Accounting.
• Close Post Entry and Technical Services activities on files.
• Perform other assigned tasks.

Skills and Qualifications:

• Maintain positive and professional customer relationships.
• Communicate status updates and resolve issues per policy.
• Proficient in Microsoft Excel for advanced calculations, data organization, and analysis.
• Use Microsoft Outlook for email management and scheduling.
• Create presentations using Microsoft PowerPoint.
• Produce and edit documents in Microsoft Word.
• Navigate and upload documents in Microsoft iShares.
• Efficiently handle ABI functions, including data updates and shipment tracing.
• Load, view, and index documents in imaging systems.
• Update profiles and navigate the intranet.
• High school diploma or GED required; technical certification or associate degree may be needed in some areas (CCS required).
• 2-4 years of relevant experience preferred.

Impact:

• Significant impact on department performance.
• Errors may result in loss of customer business or material.
• Apply advanced skills to resolve complex problems independently.
• Modify processes as needed and take corrective action to prevent future issues.

Autonomy:

• Work under limited supervision, using independent judgment to achieve desired outcomes.
• Interpret procedures and policies to determine the best course of action.
• Internal interactions typically involve department-wide communication; external interactions follow standard policies.

People Management:

• May provide guidance, training, and technical assistance to lower-level personnel.
• Knowledge:
• Thorough understanding of department procedures, Import Manual policies, customer-specific instructions, and regulations (CBP, HTSUS).
• Familiarity with Alliance, Post Entry, Technical Services, and accounting processes.

Pay Range: $21.23 - $28.31/hr. (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in

building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and

ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion,

sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.

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