CX Policy Intern Job at New York State Executive Chamber, Albany, NY

MVlZMWsvZktUWHhnVzNBVGV1WEJqd2F6
  • New York State Executive Chamber
  • Albany, NY

Job Description

Title: CX Policy Intern

Location: Albany, NY or New York, NY

Interviews: The week of 8/25

Start time: October 2025

The Governor's Office of Customer Experience (CXO) is recruiting a policy intern for the fall term. We welcome applications from students attending undergraduate and graduate programs at colleges and universities throughout New York State. Interns will work in person in the Executive Chamber and can be Albany or New York City based.

This internship offers an exciting opportunity to gain hands-on experience in improving customer experience across government services and programs. This role will involve research, data analysis, human-centered design, and collaboration with a cross-functional team to promote the Governor's customer experience goals.

This role is ideal for someone interested in improving public services. You’ll gain hands-on experience in a fast-paced, mission-driven environment and have the chance to contribute to meaningful challenges with real impact.

About Us

The Governor’s Office of Customer Experience exists to make government work better for everyone. Through collaboration with agencies and a commitment to equity and accessibility, the CXO ensures that services are easy to find, simple to use, and centered on the needs of New Yorkers. Our work spans digital modernization, in-person experience design, service delivery improvements, and storytelling to drive a culture of customer focus across state government.

Duties

  • Interact with government leaders
  • Perform rewarding and meaningful work
  • Analyze existing customer service standards, processes, and feedback mechanisms
  • Support data collection and analysis related to customer satisfaction and service delivery
  • Help draft policy briefs, memos, and correspondence
  • Research customer experience best practice and policies implemented by other states and jurisdictions

Qualifications

  • Must be a resident of New York State or attend a college or university in New York State
  • Must be enrolled in a university or college during the Fall 2025 semester and Spring 2026 semester

Job Tags

Internship, Work at office,

Similar Jobs

Mama's Creations

Director, Safety & Security Job at Mama's Creations

 ...prepared foods to meet the changing demands of the modern consumer. For more information, please visit The Director, Safety & Security is responsible for cultivating a culture of safety, security, and operational resilience across all enterprise locations. This role... 

Boca Prep International School

Part-Time Swim Coach Job at Boca Prep International School

 ...Boca Prep International School is seeking a part-time swim coach to join our team. The ideal candidate should be someone with a passion for swimming, while promoting the development of young people to contribute proactively to the ongoing work towards a better world.... 

Pomeroy Living

Nurse (LPN/RN) Assisted Living Job at Pomeroy Living

 ...management Requirements: Graduate of accredited nursing school Current RN or LPN license in Michigan BLS certification Assisted Living experience required Strong leadership, communication, and interpersonal skills #PM25 Benefits: ~ Paid Time Off -... 

Creative Works

Carpenter/Laborer Job at Creative Works

 ...built to get them ready the Finishing Department Building of entry-level props and signs Using a computer to access build docs and...  ...Job Experience Finish Carpentry Woodworking General construction Detail parts assembling Auto body Lamination Pay... 

Meritore

ServiceNow Developer Job at Meritore

Role: ServiceNow Developer Location: Remote Job Type: Contract / W2 Skills Required: ITSM, ITOM, HRSD, SLO