Job Description

Come join Heritage Financial Credit Union's Deposit Operations team as Deposit Support Analyst III

Are you ready to take on a multifaceted role where you'll support business products, maintain digital banking systems, and contribute to operational excellence?

Are you a detail-oriented professional with experience in deposit operations, electronic banking services, and back-office support?

Do you hold (or are working toward) a professional accreditation such as Accredited ACH Professional (AAP), Accredited Payments Risk Professional (APRP), or Association for Financial Professionals Professional (AFPP)?

Heritage Financial Credit Union is seeking a Deposit Support Analyst III to join our Deposit Operations team. In this role, you'll be responsible for a wide range of critical support functions including debit card processing, ACH and wire operations, IRA compliance, abandoned property processing, regulatory reporting, and more. You'll assist with vendor implementations, provide technical and product support for both internal teams and members, and contribute to system enhancements that drive better member experiences and operational efficiency.

Here's a little about us:

Heritage Financial Credit Union is a member-owned financial institution that is committed to helping our members achieve their financial goals and building a stronger community. We believe that everyone deserves access to affordable financial services, and we are dedicated to providing our members with the tools and resources they need to achieve their financial dreams. Our vision is to be the leading financial institution in the communities we serve, and we are committed to creating a culture of excellence where our employees can thrive. We believe in creating a workplace where everyone feels valued and respected, and where we can all work together to achieve our goals. We recognize that our employees are our most important asset, and we are committed to providing them with the training, development, and opportunities they need to succeed. Our values are at the heart of everything we do.

We believe in:

Integrity: We are honest and trustworthy in all of our dealings with our members, employees, and the community. Excellence: We strive to provide our members with the best possible service. Teamwork: We believe that we can achieve more together than we can alone. Respect: We treat each other with dignity and respect. Community: We are committed to giving back to the communities we serve.

If you are looking for a challenging and rewarding career in the financial services industry with a company that is committed to its mission, vision and values, we encourage you to apply for a position at Heritage Financial Credit Union. Here you will find a supportive and collaborative work environment where you can make a difference in the lives of our members and our community.

POSITION PURPOSE The Deposit Support Analyst III (“DSA III”) will work under the supervision of the Manager of Deposit Operations as part of the Deposit Support Team. This advanced level position will be responsible for providing an enhanced-level of support and assistance with the day-to-day deposit operations and reporting functions that support the Credit Union. In the absence of the Manager of Deposit Operations the DSA III would have primary responsibility for the functions and escalations within the Department. The goal is to deliver world class service to meet and exceed internal and external members’ needs.

What's in it for you?

Salary: $28.00 - $42.00 per hour (depending on experience)

Benefits:

• Incentives and Merit Increases
• Paid Time Off & Paid Federal Holidays
• Medical, Dental, Vision & Life Insurance
• Employee Assistance Program
• Flexible Spending Accounts/HSA
• 401(k) with Employer Match
• Educational Assistance
• Paid Time to Volunteer

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

1. Provides debit card support to members and staff while following guidelines established by the organization. Ensure that all interactions with cardholders and credit union staff are handled professionally, accurately and in a timely manner, ensuring optimal member service, integrity, and profitability.
2. Provide project support; assist with the research, evaluation, testing, installation, and monitoring of selected new vendors/systems
3. Perform member service responsibilities involving Debit card disputes and fraud claims in accordance with Visa’s Operating Guidelines and Federal Regulations.
4. Work with external vendors to resolve member problems and inquiries
5. Originate and follow-up on charged back items (ATM/Debit/Credit)
6. Complete all annual regulatory reporting (e.g., Abandoned Property, IRA Tax, and IRS).
7. Generate and submit monthly reports for executive review.
8. Administer the process for abandoned property.
9. Responsible for the administration of IRA accounts, including follow-up with account opening, reporting errors, member inquiries, and compliance with Required Minimum Distribution guidelines.
10. Serve as backup to Deposit Support Analysts I and II as needed.
11. Implement the set up and maintain the operations of our business products (e.g., Positive Pay, ACH Manager, Business Online Wires etc.)
12. Provide support for internal and external members on complex daily online banking services (bill pay, external transfers, e-Statements, online banking etc.).
13. Resolve complex service needs, respond to e-requests, research and resolve escalated member issues within the documented SLA.
14. Keep abreast of new technologies that focus on the development and enhancement of banking services and make appropriate recommendations to Credit Union leadership. This includes reviewing and improving processes, procedures and forms used for banking services, to ensure the best user experience and greater efficiency.
15. Perform electronic product maintenance and member support including Debit Card program, IRA accounts, Returned Checks, ACH, ATM inquiries, and Wire Transfers.
16. Perform other accounting related work; cash letter preparation, certificate maintenance, overdrawn accounts, legal restraints, IRS and NYS tax levies, filing, regulatory reporting, etc.
17. Create and maintain procedures related to responsible tasks.
18. Self-schedule and attend bi-weekly webinars/e-learning trainings for growth and development.
19. Perform responsibilities of the position in accordance with federal and state regulations, credit union policies and procedures.
20. Assist in on-boarding and training of new employees.
21. Maintain well-developed product knowledge to ensure an advanced understanding of the features and functionality of the Credit Union’s products and services.
22. Provide regular evaluation of process and procedure to improve workflow efficiency.
23. Meet core competency requirements.
24. Maintain effective working relationships with all Credit Union departments, teams, and employees.
25. Performs additional duties as assigned.

Requirements

QUALIFICATIONS

Education/Certification:

• Bachelor’s degree in Business or Accounting (preferred) plus five to seven years’ experience within a financial institution; or a comparable combination of education and experience.
• Certified in at least one of the following professional accreditations: Accredited ACH Professional (AAP), Accredited Payments Risk Professional (APRP), or Association for Financial Professionals Professional (AFPP); or willing to be within six months of employment.

Experience:

• Proficiency in the use of Microsoft Word, Excel, Power Point, and Outlook

Required Knowledge:

• This position requires that the employee gain a working knowledge of Bank Secrecy ACA (BSA) requirements and how they will affect their work. The employee will comply with all requirements of the BSA and cooperate with the designated BSA Officer in assuring compliance.

Skills/Abilities:

• Ability to project a professional appearance and positive attitude at all times.
• Detail oriented and well organized.
• Ability to work in a fast-paced environment and meet deadlines.
• Excellent communication and analytical skills.

Salary Description

$28-$42 per hour (depending on experience)

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