Desktop Support Specialist Job at SISL Global, Minneapolis, MN

MG9ZMW5Qak9SSEpuVzNRVGUrSExqZ1d3NHc9PQ==
  • SISL Global
  • Minneapolis, MN

Job Description

Key Responsibilities:· Provide second-level technical support for desktop/laptop hardware, software, and peripheralissues.· Diagnose and resolve advanced technical issues escalated from the L1 support team.· Install, configure, and maintain operating systems, software applications, and system updates.· Perform root cause analysis to identify recurring technical problems and develop solutions.· Excellent in troubleshooting break/fix issues of windows and mac computers· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.· Collaborate with IT team members on projects, upgrades, and implementations.· Maintain accurate records of work performed, issues, and resolutions using the company'sticketing system.· Provide remote support and troubleshooting for users working from home or in the field.· Train and mentor junior support technicians as needed.· Ensure compliance with IT policies, security protocols, and best practices.· Perform routine maintenance and inspections to ensure optimal performance of equipment· Build and maintain strong relationships with end users and ensure user satisfactionQualifications:· Associate or bachelor’s degree in information technology, Computer Science, or relatedfield, or equivalent work experience.

Job Tags

Work experience placement, Remote work, Work from home,

Similar Jobs

Addison Group

Office Manager Job at Addison Group

 ...Position: Office Manager Location: Lexington, KY Contract: 3+ months Pay: $25-33/hr We are seeking a detail-oriented and resourceful Office Manager to oversee the daily operations of our Lexington, Kentucky office. This individual will be instrumental in... 

Cresa

Transaction Coordinator Job at Cresa

DescriptionWere looking for a Transaction Coordinator to support our Houston, TX office. This is a full-time position, Monday-Friday from 8:30 AM to 5:30 PM. This candidate has 1-2 years of administrative experience. Knowledge of the real estate industry is a plus.... 

Gordon McKernan Injury Attorneys

Digital Marketing Manager Job at Gordon McKernan Injury Attorneys

 ...Attorneys is seeking a strategic, creative, and data-driven Digital Marketing Manager to facilitate the firms digital presence. This...  ...a leadership role requiring a strong understanding of both the legal landscape and digital trends, and the ability to collaborate cross... 

Addison Group

Profee Medical Coder Job at Addison Group

 ...Diagnostic (e.g., Radiology, ECHO)10 12 EKGs 12 15 Claim Edits 8 10 PCRF Work 5 8 Requirements: Certifications: CPC, RHIT, or CCS-P (through AAPC or AHIMA) Experience: At least 2 years of Profee coding required Proficient in tools such as Medent,... 

Hanna Interpreting Services LLC

Russian Interpreter Job at Hanna Interpreting Services LLC

Hanna Interpreting Services LLC is a language service provider that connects bilingual and multilingual individuals with potential opportunities to serve as a freelance interpreter or translator. Our mission is to bridge the communication gap for those in need through ...