Desktop Support Technician Job at Sira Consulting, an Inc 5000 company, Phoenix, AZ

MFlnem1mTE5SWFZ1V1g4WmV1YkhpZ2V6Nmc9PQ==
  • Sira Consulting, an Inc 5000 company
  • Phoenix, AZ

Job Description

Job Description :

• Deliver world-class IT support to onsite and remote executives

• Independently resolve complex, break/fix issues in person or via telephone

• Perform installations, replacements, upgrades, and other hardware/software related tasks as needed

• Setup and monitor high-priority executive meetings utilizing collaboration and AV services

• Provide technical support to Office Services as needed

• Provide recommendations regarding new technologies to better support all executives, and users

• Perform regular walkthroughs to provide proactive support to high visible individuals

• Acts as a resource for IT projects and initiatives in other functional areas as needed

• Receive and respond to incoming support requests in a timely manner including off hours

• Follow set procedures for logging, reporting, and statistically monitoring desktop operations

• Set reasonable expectations that can be counted on

• Present the facts transparently to promote collaborative solutions

• Working technical knowledge of current protocols, operating systems, and standards

• Strong written and oral communication skills with a focus on executive level support

• Analytical and problem-solving abilities, with keen attention to detail

• Self-motivated and directed, with the ability to effectively prioritize and execute

• Experience working in a team-oriented, collaborative environment

• Strong customer-service orientation with a focus on customer satisfaction

• Highest degree of professionalism and integrity

• Flexibility to be on call during off hours and weekends

• Ability to research and test new technologies and solutions

• Time management and organizational skills

Job Tags

Work at office, Remote work, Weekend work,

Similar Jobs

London Jewelers

Online Customer Service Representative Job at London Jewelers

 ...setting with superior customer service. We are seeking a dedicated online customer service, brand relationship representative to manage...  ...diploma or equivalent; a degree or equivalent Flexibility to work in shifts if required Good typing skills and computer literacy... 

Heating & Cooling Two, Inc.

HVAC Service Manager Job at Heating & Cooling Two, Inc.

 ...Hours: 7am-3:30pm. Key Responsibilities: Leadership & Team Management: Supervise, mentor, and develop a team of residential HVAC service technicians. Conduct regular team meetings, safety briefings, and training sessions. Monitor performance, provide... 

Advanced Structural Technologies

Production Supervisor Job at Advanced Structural Technologies

 ...manufacturer specializing in forged, flow-formed, and machined products for the aerospace, defense, and automotive industries. With...  ...Overview We are seeking a hands-on and experienced production supervisor to oversee daily operations across one of the following... 

Discover Consulting

Remote Travel Agent Job at Discover Consulting

We are looking for an energetic, driven, and detail-oriented Remote Travel Agent. Our Remote Travel Agents play a key role in our travel team building itineraries, crafting emails, performing hotel rate checks, arranging concierge services, corresponding with suppliers...

Michael Kors

Barista, Rockefeller Center Job at Michael Kors

 ...including the ability to work a flexible schedule, including weekends, holidays, and high retail traffic and sales days, including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mothers Day, etc. ~ A NY Food Handler Certificate and an...