Job Description

Job Summary:

Provide internal organizational support for key member-facing digital systems. Assist staff with technical subject matter expertise on the Digital Banking system and other related digital systems and services. Ensure that the Digital Banking system is functioning properly and fulfilling its intended purpose. Be the liaison between technical technology issues related to digital systems and business line staff. Function as the primary liaison between the digital banking vendor and the organization.

We encourage you to view and apply directly at edfed.org/careers

Duties & Responsibilities:

• Provide internal support for Digital Banking (online and mobile app), and related systems.
• Function as the subject matter expert for Digital Banking system administration.
• Coordinate with Director of Business Technology for Digital Banking and core system integration.
• Test updates, changes, and enhancements/additions to the Digital Banking system.
• Coordinate and facilitate testing of Digital Banking system changes with business lines and stakeholders.
• Coordinate implementations and changes with Digital Banking vendor.
• Work in conjunction with Data Analyst to report and analyze Digital Banking performance, data, and statistics.
• Manage third party member-facing digital system integrations.
• Work with business lines to gather, analyze, and document business requirements related to member-facing digital systems.
• Recommend digital system features and functionality that are aligned with the organizations strategic goals and direction.
• Perform other duties as assigned by management.

Requirements:

• Bachelor of Business Administration in Information Systems or related field, or equivalent combination
• minimum of 5 years of related work experience
• Financial services experience preferred

Skills:

• Strong organization and time management, problem solving, troubleshooting, and communication skills are required.
• Works well as a member of a group.
• Capable of carrying out a given task with all details necessary to get the task done well.

Every employee is required to comply with all Bank Secrecy Act (BSA) policies and procedures, and to attend required BSA-related training as assigned.

The following are some benefits offered to employees:

• Paid Holiday
• Paid Birthday
• Paid Sick and Personal Days
• Paid Vacation
• Retirement/401K with matching contributions
• Medical, Dental and Vision Insurance
• Life Insurance and Long Term Disability
• Tuition reimbursement for Undergraduate and Graduate courses
• Various Incentive Programs
• Career opportunities

About Us:

As a financial institution, EdFed has been dedicated to providing our members, the South Florida educational community, with quality financial services since 1935. As an employer, we strive to provide staff with challenging career opportunities, great benefits, and a friendly work environment. Confidentiality is of the utmost importance in this position.

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