Job Description

Director of Rooms

Location: St. Petersburg, Florida

Property: SkyBeach Resort

About SkyBeach Resort

SkyBeach Resort is a waterfront destination in St. Petersburg, Florida, offering a seamless blend of barefoot luxury, elevated service, and modern coastal design. With a private beach, marina, resort-style amenities, and a strong culture of hospitality, SkyBeach is redefining the guest experience on Florida’s Gulf Coast.

Position Overview

The Director of Rooms is a senior leadership role responsible for the strategic and day-to-day oversight of the Front Office and Housekeeping departments. This role ensures exceptional guest experiences, operational excellence, and financial performance while fostering a strong service culture rooted in teamwork, accountability, and hospitality excellence.

The Director of Rooms partners closely with Operations, Sales, Revenue, Engineering, and Food & Beverage to deliver a cohesive and elevated resort experience from arrival to departure.

MUST BE BILINGUAL - ENGLISH & SPANISH

Key Responsibilities

Leadership & Operations

• Provide overall leadership and direction for Front Office, Guest Services, and Housekeeping teams
• Establish and maintain service standards that exceed guest expectations and reflect SkyBeach’s brand promise
• Ensure seamless arrival, stay, and departure experiences for all guests
• Champion a culture of hospitality, professionalism, and continuous improvement

Front Office & Guest Experience

• Oversee front desk operations, bell/valet coordination, guest services, and guest recovery efforts
• Monitor guest feedback, reviews, and service metrics; proactively address opportunities for improvement
• Lead VIP, group, and special-request coordination in collaboration with Sales and Events
• Ensure proper staffing, scheduling, and training to support service excellence

Housekeeping & Facilities Presentation

• Oversee housekeeping operations, including room cleanliness, public areas, and resort standards
• Ensure timely room readiness aligned with occupancy forecasts and operational needs
• Maintain inventory control for linens, amenities, and supplies while managing labor efficiency
• Partner with Engineering and Operations to maintain room condition, preventive maintenance, and asset longevity

Financial & Performance Management

• Develop and manage departmental budgets, labor controls, and operating expenses
• Analyze occupancy, labor productivity, and cost efficiencies to maximize profitability
• Collaborate with Revenue Management to align staffing and operational strategies with forecasted demand

Training & Team Development

• Recruit, train, coach, and develop department leaders and hourly team members
• Create accountability through performance standards, regular feedback, and coaching
• Support onboarding, service training, and ongoing development programs

Compliance & Safety

• Ensure compliance with brand standards, safety protocols, and local regulations
• Maintain proper documentation, SOPs, and emergency preparedness procedures

Qualifications

• Minimum of 5–7 years of progressive leadership experience in hotel or resort operations
• Proven experience overseeing Front Office and Housekeeping departments
• Strong understanding of luxury or resort-style service standards
• Financial acumen with experience managing labor, budgets, and operational KPIs
• Excellent leadership, communication, and problem-solving skills
• Experience with PMS systems (Opera or similar preferred)
• Ability to thrive in a fast-paced, guest-focused resort environment

What We Offer

• Competitive salary and performance-based incentives. Annual Salary $65,000 - 70,000.
• Comprehensive benefits package
• Opportunities for growth within a dynamic and expanding hospitality organization
• A collaborative, energetic culture in a stunning waterfront setting

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