Job Description

Director Of Service Operations - HVAC, Plumbing, Refrigeration and Sheet Metal - Industrial and Commercial

Gryphon Oakwood are currently working on a Director of Service Operations to lead and optimize all aspects of the service business for a leading mechanical contracting and service organization with a strong reputation across the Pacific Northwest. Specializing in HVAC, plumbing, refrigeration, and sheet metal systems for industrial and commercial facilities. The ideal candidate will have experience in driving operational excellence, financial performance, safety, collaboration, and innovation.

Qualifications

• 5+ years of progressive leadership experience in mechanical contracting or building services (HVAC, plumbing, refrigeration, or related fields).
• Proven track record managing large-scale commercial and industrial service operations.
• Strong financial acumen with experience overseeing budgets, forecasts, and P&L performance.
• Excellent leadership, communication, and team development skills.
• Ability to think strategically while executing tactically in a fast-paced, dynamic environment.
• Proficiency in service management software and operational technologies.
• Bachelor’s degree in Business, Engineering, or a related field preferred; equivalent experience considered.

Key Responsibilities

• Provide strategic leadership and direction for all service operations across HVAC, plumbing, refrigeration, and sheet metal divisions.
• Oversee day-to-day service delivery, scheduling, dispatch, maintenance contracts, and emergency response operations.
• Drive operational efficiency through process improvement, technology integration, and resource optimization.
• Manage P&L performance, develop annual budgets, and ensure profitability targets are met or exceeded.
• Lead, mentor, and develop a team of service managers, technicians, and administrative staff.
• Collaborate with sales and project teams to ensure seamless coordination between service and construction divisions.
• Foster a safety-first culture and ensure compliance with all regulatory standards and company policies.
• Build and maintain strong relationships with key clients, vendors, and partners to ensure superior service quality and customer satisfaction.

If this role is of interest please reach out to Edward Davey (edward.davey@gryphonoakwood.com)

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