Job Description

Objective

The role of a Field Service Technician is to be responsible for servicing automation equipment at the customers’ facilities. Travel will be 50 - 70%

The focus will be on

• Resolving customer issues
• Increasing customer loyalty
• Developing new customer relationships
• Working to meet the revenue goals of the service department.

When the Field Service Technician is not performing service work in the field, they will be integrated into the assembly group where they will develop a deeper knowledge of BBS custom automated machines. This will enable them to become subject matter experts so they can support our customers throughout the life cycle of their systems.

Responsibilities

Customer Service

• Perform customer training and correspond with customers via email, phone, instant messaging/video calls.
• Troubleshoot mechanical equipment at the customer’s facility by diagnosing problems and making the necessary adjustments to bring equipment up to the appropriate running status.
• Review/suggest additional tools or equipment necessary to better operate or maintain customer equipment.
• Make recommendations to repair or replace only items that require repairing or replacing.
• Recommended spare parts customers should have on hand.
• Complete detailed service report for the services provided daily and submit it to the service manager.
• Ensure customer issues have been resolved through follow-up communication and customer sign-off of service report, and/or project/case closure if required.

Travel

• Must have a valid driver’s license and a valid passport
• Travel to both domestic and international customer locations
• Domestic travel up to 3 weeks at a time
• International travel up to 5 weeks at a time.
• Travel notice can be given in as little as 1 day time.

Organizational Skills

• Organize and plan out daily activities for the team members that have been assigned to them.
• Provide estimated assembly and build time for each given project (budget and schedule)
• Responsible for keeping up with current products and equipment used at BBS Chicago.
• Work with the technical writer to provide machine information for the op manual.
• Experience and proficiency with Microsoft Office applications.

Leadership

• Experience working independently or as part of a team.
• Ability to communicate in a written and verbal manner effectively.
• Lead on-site team and liaise with customers and BBS Service Manager.
• Good Time management skills.

Build Details

• Strong understanding of pneumatic and hydraulic systems, debugging and building of pneumatic leak test circuits.
• Strong background in checking alignment of tooling, functionality and positioning of sensors, and levelling of equipment.
• Ability to read drawings, reference manuals and systems instruction guides with no assistance.

Qualifications

Education

• A post-secondary diploma, degree, or certificate of qualification specializing in mechanical engineering, Tool & Die Maker, Millwright, MTBI, or equivalent. Design experience is an asset.
• Exceptions are years of service and background.

Experience

• Preferably five years of experience servicing or building industrial machinery in the manufacturing industry.
• Takes initiative, innovative, and has a keen attention to detail.
• Experience working independently or as part of a team.
• Experience and proficiency with Microsoft Office applications.
• 5-10 years’ experience in machine building or equivalent experience.
• Journeyman Toolmaker or equivalent skills.
• Self-motivated and strong attention to detail.
• Ability to work independently and lead a team

Benefits:

• Medical Insurance
• Dental Insurance
• Company Paid Life, AD&D, STD, LTD,
• Vision Insurance
• 401k plan with Safe Harbor match
• Flexible Spending (FSA)
• Health Savings Account
• Paid Sick time
• Paid Vacation time
• Paid Holidays

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