Job Description

Territory Management

• Responsible for management of customers’ equipment within designated territory.
• Provide a high-level customer service experience; consisting of timely and consistent communication to customers and internal team members, ability to troubleshoot effectively, repair or solution issues as needed with little to no assistance from other team members.
• Perform repairs, software/firmware upgrades, and new installations.
• Manage the territory work queue effectively and schedule customer calls as needed.
• Maintain trunk stock, tools, and the vehicle needed to service the territory.
• Obtain necessary credentialing as needed for customer facilities.

Training

• Complete internal training to perform job duties as required.
• Participate in ongoing learning and recertification when needed.

Travel

• Expect 80%-90% Travel with 35%-50% overnight requirements.
• Varying territory sizes determine the amount of overnight stay requirements.
• Assistance to other outside territories when needed.
• Travel to be extremely heavy for the first 3-6 months of onboarding.

Documentation

• Detail oriented documentation of service reports.
• Accurate Labor, Travel, and Parts billing.
• Email and phone interactions with customers documented against work orders.

Administrative Duties

• Timely e-mail/phone communication, expense reporting, time entry, inventory, and vehicle service.

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