Job Description

Company Description

Talent Search Group, Inc. is a leading search firm specializing in recruiting highly skilled professionals in Manufacturing, Information Technology, and Finance/Accounting. With over 25 years of industry expertise, our team prides itself on delivering quality services and connecting businesses with top talent to help them succeed. Leveraging an extensive network and deep industry knowledge, we focus on creating the perfect match for both companies and candidates. Learn more about our services at

Hourly position – eligible for overtime

Requires travel, heavy in the beginning. Local travel and requires flying to customers

Pay range $50-$60K annual ($24.00 - $29.00 an hour)

Monthly bonus, percentage of billed hours to customer (Est. $1,000 per month paid quarterly)

Travel expenses paid

Allowance of $.70 per mile for using a personal vehicle

Comprehensive training program provided in Austria for week

Must be local to the Phoenix and Boston area.

APPLY by emailing Richard@talentsearchgroup.ai

The Field Service Engineer position at our client requires frequent travel within the US to provide onsite repairs, installation, and technical training to customers. The technician will also provide technical support via phone, email, and other electronic communication. 

Responsibilities:

• Provide exceptional customer service and interact with customers clearly and professionally. 
• Use visual clues, computer programs, and diagnostic tools to diagnose machine difficulties. 
• Use electrical and electronic knowledge to troubleshoot and solve issues. 
• Interface with cross-functional work teams such as applications, sales, and customer service. 
• Submit organized and well-documented service reports for each repair. 
• Help to develop or adjust existing technical documentation. 
• Work as required with minimal supervision in compliance with all safety requirements. 
• Must be able to lift 70 pounds without aid. 
• Diagnose system problems and correct or advise on operational or repair issues via onsite visit, email, phone, and other electronic communication in a timely and professional manner. 
• Ability to perform at a high level during difficult high-pressure situations. 
• Provide operational, applications, and maintenance training to customers. 
• Install and configure hardware and software upgrades. 
• Ability to create designs and graphics in CorelDraw and Adobe Illustrator. 
• Other duties as assigned.

Skills and Experience:

• Customer focused
• Self-starter
• Great listening skills
• Strong mechanical and electrical aptitude and knowledge
• Ability to read electrical diagrams and mechanical drawings
• Detail-oriented with excellent analytical and organizational skills
• Strong computer skills
• Excellent communication skills (oral and written)
• Effective troubleshooting skills
• Knowledge of laser systems CO2 and/or fiber
• Proficient in one or more graphic design and/or Cad/Cam software packages such as Corel Draw, Adobe Illustrator, AutoCAD, Alpha CAM, Master CAM or similar
• Able to work independently and efficiently to meet deadlines
• Able to promptly answer support-related email and phone calls
• Self-motivated, detail-oriented and organized
• Salesforce experience is a plus

Experience/Education:

• Associate's program or technical school degree in Engineering principles or a suitable combination of education and work experience. 
• Experience in computer software, file management, electronics, digital circuits, wiring, and mechanics is helpful. 
• Well-mannered, able to work with all different types of customers. 
• Must have and maintain a clean and valid driver's license and record. 

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