Job Description

We are seeking a detail-oriented, customer-focused Fingerprinting & Mail Services Specialist to join our team. This position involves handling confidential mail, performing identity verification, collecting biometric fingerprints, and ensuring all procedures comply with state and federal regulations. The ideal candidate is someone who thrives in a fast-paced environment and understands the importance of maintaining the highest level of professionalism and discretion.

Office address: 447 Sutter St., San Francisco, CA 94108

Employment is contingent on obtaining CA DOJ Finger Rolling Certification

If you already have your certification, you are highly encouraged to apply.

Responsibilities:

1. Fingerprinting & Mail Services

• Collect and process biometric fingerprint submissions using Live Scan equipment.
• Receive, sort, and process incoming and outgoing mail on behalf of clients.
• Manage confidential documents and ensure proper chain of custody procedures.
• Accurately log and track documents received and dispatched.
• Assist customers with mailing services including certified, overnight, and international shipping options.
• This portion of the role requires occasional weekend availability.

2. Customer Service & Compliance

• Provide a professional and welcoming environment for all customers.
• Explain processes clearly and guide clients through fingerprinting and mail services.
• Handle sensitive data with the utmost confidentiality and discretion.
• Follow all operational and safety procedures as outlined in company policies and applicable laws.
• Verify customer identities using government-issued photo IDs.
• Ensure accuracy and compliance with California Department of Justice (CA DOJ) fingerprinting standards.
• Successfully obtain and maintain a valid and active certification from the CA DOJ to perform fingerprinting services.
• Assist customers with understanding and completing fingerprinting forms and requirements.
• and other duties as assigned.

Requirements and Skills:

• Successfully obtain or already have an active fingerprint roller certification from the California Department of Justice (CA DOJ).
• Ability to pass background check and fingerprint clearance.
• Familiarity with handling sensitive personal data (e.g., secure mail, compliance protocols).
• Prior experience in Live Scan fingerprinting, mailroom operations, or document processing.
• Bilingual skills in Spanish are a plus.
• Strong attention to detail and data accuracy.
• Excellent verbal and written communication skills.

Work Environment & Physical Requirements:

• Must be able to stand for extended periods and perform repetitive hand movements.
• Must be comfortable working with biometric devices and computer systems.
• Some light lifting (up to 25 lbs) may be required for handling mail or equipment.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person REQUIRED

Shift: Monday - Friday, 9:00am-5:30pm, some weekends as needed for mobile events

Job Type: Full-time, 40 hours a week

Pay: $20-$22 an hour

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