Guest Service Representative Job at Dreamscape Hospitality, Houston, TX

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  • Dreamscape Hospitality
  • Houston, TX

Job Description

Description

Job Title: Front Desk Agent / Guest Service Representative

Job Summary

We are seeking a friendly and professional Front Desk Agent / Guest Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service to our guests, ensuring a positive experience from check-in to check-out.

Key Responsibilities

  • Greet and welcome guests upon arrival with a warm and friendly demeanor
  • Manage the check-in and check-out process efficiently and accurately
  • Handle guest inquiries, requests, and complaints in a timely and professional manner
  • Provide information about hotel services, local attractions, and amenities
  • Process reservations and maintain accurate records in the hotel management system
  • Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
  • Assist with billing and payment processing
  • Maintain a clean and organized front desk area

Skills And Qualifications

  • High school diploma or equivalent; additional education in hospitality is a plus
  • Previous experience in a customer service role, preferably in the hospitality industry
  • Strong communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Proficient in using computer systems and hotel management software
  • Attention to detail and problem-solving skills
  • Flexibility to work various shifts, including weekends and holidays

We are an equal opportunity employer and welcome applications from all qualified individuals.

Job Tags

Local area, Shift work,

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