Help Desk Specialist Job at Compunnel Inc., Columbus, OH

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  • Compunnel Inc.
  • Columbus, OH

Job Description

Job Description:

  • Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner.
  • Troubleshoot and resolve product or service-related issues to ensure customer satisfaction.
  • Provide accurate product, service, and policy information to customers.
  • Process orders, returns, and account updates as requested.
  • Maintain detailed and accurate records of all customer interactions.
  • Follow up on unresolved issues to ensure a complete resolution.
  • Collaborate with internal teams to address complex customer concerns.
  • Strive to improve the overall customer experience through proactive communication and problem-solving.

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