Job Description

Position Overview

We are seeking a Help Desk Specialist / Client Support Technician to provide onsite technical support for end users. This role is responsible for troubleshooting hardware and software issues, supporting Windows and Microsoft Office environments, and delivering excellent customer service to internal clients.

Key Responsibilities

• Provide first-level technical support for Windows operating systems, Microsoft Office, and local applications
• Troubleshoot and resolve hardware, software, and peripheral issues in a timely manner
• Respond to help desk tickets, phone calls, and walk-up requests with a customer-first mindset
• Document incidents, resolutions, and procedures accurately within the ticketing system
• Escalate unresolved or complex issues to appropriate teams as needed
• Follow established IT policies, procedures, and service standards
• Participate in onboarding and job shadowing until able to work independently

Required Qualifications

• 1–2 years of experience in a help desk, desktop support, or technical support role
• Strong knowledge of Windows OS and Microsoft Office applications
• Hands-on experience troubleshooting hardware and software issues
• Excellent customer service, communication, and problem-solving skills
• Ability to work effectively in an onsite, fast-paced support environment
• Associate’s Degree required

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