Job Description

Onsite IT Support Technician

This is a 100% onsite, travel intensive role supporting a healthcare client with offices across Erie, PA, Pittsburgh, PA, Trumbull, OH, and Clearfield, PA. The technician will travel between multiple locations, so reliable transportation and a valid driver’s license are required.

Travel: Up to 100-mile radius; mileage reimbursed

Local candidates strongly preferred

You’ll be the first point of contact for client IT issues, delivering exceptional customer service while troubleshooting and resolving technical problems. For complex issues, you’ll leverage our escalation process and engineering resources.

Key Responsibilities:

• Provide onsite technical support for desktops, mobile devices, servers, networking, and software
• Resolve service tickets, troubleshoot emergencies, and perform scheduled maintenance
• Install and configure Microsoft Windows Server OS, VMWare ESXi, Hyper-V environments
• Handle virus/malware remediation, backup testing, and network/server room cable management
• Maintain detailed documentation and ensure compliance with our IT standards
• Communicate effectively with clients and represent us professionally

Requirements:

• Associate’s degree in technology or equivalent experience
• 1–2+ years in IT support or systems engineering (Microsoft environments)
• Strong knowledge of Windows Server, Active Directory, VMWare, Citrix, VPN, VoIP
• Excellent troubleshooting, communication, and client relationship skills

Plusses:

• Preferred Certifications: Network+, Server+, Windows Server (70-410, 98-365)

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