Job Description

Are you ready to grow your career? Empire Today is looking for an Installation Manager to lead a team and own the installation activities in the market. The Installation Manager directs the process for in-home and business-to-business flooring installation, including ensuring product, materials, and independent contractors are allocated appropriately for the project and that the customer is prepared for the installation.

We offer:

• Health benefits with quick enrollment – medical, dental, and vision.
• Paid time off & holiday pay.
• Wellness program.
• Professional development & career advancement opportunities.
• Incentive program.
• Lots of perks!

Responsibilities:

• Formulate and execute an effective recruiting strategy to locate competent, skilled, and well-seasoned independent contractor installation businesses in partnership with Talent Acquisition to identify any staffing gaps that would affect market performance.
• Foster a strong working relationship with Installation contractors, focusing on creating a culture of mutual feedback and coaching.
• Oversee the audit process of every installation job to ensure product and materials are available and the scope of work matches the sales proposal.
• Manage and direct the daily loading of allocated project opportunities and Follow Every Job to completion utilizing Empire Today software systems and processes.
• Review capacity planner daily and allocate orders by priority to available installers by rating.
• Conduct daily pre-load out and post load out meetings with cross-functional teams.
• Resolve concerns with installation contractors regarding prior installation services and allocation of opportunities.
• Engage with installation contractors who are onsite to resolve installation issues, troubleshoot technical questions, and address customer change order processing.
• Discuss the scope and cost impact of change orders with customers and gain approval to proceed--this includes securing payment for added scope or product or service changes.
• Treat customers, subcontractors, and coworkers the way you would want to be treated (Golden Rule).
• Build Trust through Integrity by ensuring ethical business practices are followed with contractors.
• Maintain profitability and drive improvement of key operational business metrics by developing and implementing targeted actions to address gaps in performance by regularly evaluating appropriate internal metrics.
• Direct and perform random job-site visits to ensure customer satisfaction and identify variance from industry installation standards.
• Respond to customer concerns and engage with customers during and after installation to ensure satisfaction.
• Manage the performance, development, and expectations of internal team (Installation Coordinators and Administrators) and provide meaningful feedback and coaching.
• Implement Corporate Installation initiatives to ensure achievement of stated corporate goals and executes continual improvement efforts for all aspects of install performance with a keen focus on ensuring team is clear on desired outcomes and supported through communication and context.
• Collaborate with other departments to ensure successful project completion.
• Manage installation opportunities using practical installation experience, common sense, and integrity.
• Maintain standard operating procedures for installation operations and review with Market Manager monthly.
• Attend leadership and market meetings as required.
• Perform other functions as necessary or as assigned.

Qualifications:

• Associates degree required, Bachelor’s degree preferred or equivalent work experience.
• Valid driver’s license.
• Strong computer systems skills including all Microsoft applications and order management software programs.
• Bilingual fluency in English and Spanish preferred.
• Proficient in the fundamentals of carpet and flooring installations.
• Working knowledge of home improvement codes, permitting, and licensing requirements are preferred.
• Experience with material take-offs, additions, and estimating competency is preferred.
• Excellent verbal, interpersonal, and written communication skills and ability to communicate to a variety of audiences.
• Strong problem-solving and negotiation skills
• Ability to establish and maintain a cohesive team and rapport with Installation Subcontractor.
• Capacity to create a sense of ownership and empowerment with internal support staff.
• Ability to work in an office and dock setting, some regular evenings, weekends, shifts, off site, and/or with customers.
• This position spends approximately 60% of time working in the office and warehouse on a computer which requires the ability to use a keyboard to enter data.
• Approximately 40% of the time is spent in the field on job site visits and/or field internal inspections (must be able to drive to job sites/inspections).
• Ability to lift and/or move up to fifty pounds (i.e., materials, product samples, etc.).
• Ability to perform the essential functions of the position physically and mentally, with or without reasonable accommodation.
• Ability to report to work on a regular basis, including evenings and weekends.

Why You’ll Love Empire

• We empower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you.
• We take care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home.
• We have an unmatched company culture . We’ve won multiple awards for employee and customer satisfaction, and we believe it all comes down to our culture of teamwork, creativity, and growth.
• We’re one of the nation’s most recognizable brands. You’ll enjoy the stability that comes with a national company and a sense of pride when you’re a part of our team.
• Visit to learn more.

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