📍 Evansville, IN
💼 Full-time | On-site | Varied hours including occasional evenings/weekends
💰 Annual base salary of $105,000, complemented by potential quarterly bonuses reaching up to 20% of the base salary, contingent on performance metrics.
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About Integrity Facility Solutions
We’re a family-owned business with over 10 years of success in Indiana, built on strong client relationships and an empowered frontline workforce.
At Integrity Facility Solutions, we foster a culture of respect, collaboration, and care. We value mutual respect, open communication, and a supportive work environment where every team member can thrive.
Our reputation for excellence is built on our people—and we invest in them through competitive wages, paid vacations, year-end rewards, and a commitment to professional growth.
Join us and be part of a company that truly values your leadership and celebrates your contributions every day.
Position Summary
We are seeking a dynamic Operations Manager to lead and manage daily janitorial operations across all company locations. This role is ideal for someone who thrives in a fast-paced environment, excels at building relationships, and is passionate about team development and service excellence. You will be responsible for driving customer retention, reducing employee turnover, and ensuring site profitability through strategic planning and hands-on leadership.
This role offers high visibility and strong potential for career advancement within the organization.
Key Responsibilities
Client Success & Retention
• Ensure service delivery across all client accounts consistently meets or exceeds expectations
• Manage service and office managers to uphold performance standards and drive accountability through regular site inspections
• Address service issues promptly and professionally to maintain client satisfaction and retention
• Monitor and improve KPIs such as employee retention, service quality scores, and client satisfaction ratings
Team Leadership & Development
• Oversee consistent, efficient, and proper recruitment, training, and supervision of janitorial management, site leads, and staff
• Foster a culture of accountability, safety, and continuous improvement
• Identify and mentor high-potential team members for leadership roles
• Track and report on training completion rates, employee engagement scores, and turnover trends to inform leadership decisions
Operational Oversight
• Manage daily operations including scheduling, inventory, and equipment maintenance
• Ensure compliance with OSHA and other regulatory standards
• Implement and monitor quality control systems and performance metrics
Financial & Strategic Management
• Develop and manage site budgets, labor costs, and supply usage
• Align operational goals with company objectives
• Support contract renewals and upselling opportunities through operational excellence
Key Qualifications
• Strong analytical skills in performance metrics and operational efficiency
• Proven ability to implement scalable systems and processes
• Effective team builder and leader with a track record of reducing turnover
• Experience managing KPIs and aligning departmental goals with company strategy
• Excellent communication, negotiation, and problem-solving abilities
• Valid driver’s license and reliable transportation required
• Bachelors degree is required.
Work Environment
You'll oversee operations of client locations across industries such as healthcare, education, and commercial/industrial facilities, managing teams of up to 100 employees. This role requires flexibility and availability for varied hours, including occasional site visits during evenings or weekends, based on client needs. Travel between client locations is expected, and mileage is reimbursed.
What We Offer
• Competitive salary
• Paid time off, holidays, and mileage reimbursement
• A positive work culture rooted in integrity, professionalism, and teamwork
Ready to Apply?
If you're a strong leader who takes pride in building high-performing teams and delivering exceptional service, we’d love to hear from you.
Apply today and take the next step in your career with Integrity Facility Solutions!
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