We are looking for a highly motivated and detail-oriented Live Chat Agent to join our customer support team. As a Live Chat Agent, you will be the first point of contact for customers reaching out through our website or app. You will be responsible for providing fast, accurate, and helpful responses to inquiries, resolving issues, and ensuring a positive customer experience.
Responsibilities
* Respond promptly and professionally to customer inquiries via live chat.
* Provide accurate information about products, services, orders, billing, and policies.
* Resolve customer issues efficiently or escalate them to the appropriate team when necessary.
* Maintain up-to-date knowledge of company products, promotions, and systems.
* Log and track customer interactions and feedback using CRM or ticketing tools.
* Meet or exceed performance metrics such as response time, customer satisfaction, and resolution rate.
* Identify opportunities to improve customer experience and report recurring issues to supervisors.
Requirements
* High school diploma or equivalent
* Prior experience in customer service or live chat support is preferred.
* Excellent written communication and typing skills (speed and accuracy).
* Strong problem-solving and multitasking abilities.
* Tech-savvy with the ability to learn new systems quickly.
* Ability to stay calm and professional in high-pressure situations.
* Flexible availability, including evenings, weekends, and holidays (if applicable).
Compensation details: 30-35 Hourly Wage
PI6179ee0e6fed-30492-38343201
100% Remote!! Please Note: We are currently only hiring U.S. residents who are legally authorized to work in the United States with a social security # (US Only). We are not hiring in New York and Massachusetts. __________________________________________________________...
...Get to know Okta Okta is The Worlds Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing...
...community-driven with a focus on work-life balance. Our nursing homes offer a compassionate care environment, empowering you. Unit Manager (RN) Benefits: ~ PTO package and paid holidays ~ Employee rewards program ~ Growth from within ~ Next day pay available...
...provide evaluation, management, and treatment of patients of the practice. Experience with Managed Care, Medicare Advantage, and HEDIS Coding is required. Outpatient practice with Hours Monday through Friday 8:00am to 5:00pm. No weekends or late hours during the...
...IDR is excited to announce an opportunity for a talented HRIS Analyst to join our esteemed client's team in Greensboro, NC . This role is perfect for a professional with a deep understanding of HR systems and a knack for data-driven decision making. If you are passionate...