Patient Care Advocate Job at Tandym Group, New York, NY

MElnNW1QaklUMzFqWFhNUWV1M0xpZ3E4Nnc9PQ==
  • Tandym Group
  • New York, NY

Job Description

A healthcare benefits management company in New York City is actively seeking a Patient Care Advocate to join their Member Services team. In this role, the PCA will be responsible for using their excellent customer relations and patient care experience to handle various interactions with members via telephone, e-mail, and secure messaging. The role consists of onboarding new members and interacting with existing members to assist them with ideal use of their benefits based on their specific journey and/or family building goals.

About the Opportunity:

  • Start Date: ASAP
  • Assignment Length: on-going contract to hire
  • Schedule: Remote (Residents outside of NYC)
  • Hours: 12pm-9pm EST (9am-6pm PST) / 10am-7pm EST (7am-4pm PST)

Responsibilities:

  • Own the member relationship by continuously educating members about our services and their personalized benefits, empowering them to make informed decisions and optimize their journey.
  • Onboard members seeking to utilize our benefit by capturing demographics, confirming eligibility, and providing detailed benefit information using internal resources.
  • Provide ongoing concierge service for members via telephone, email, and secure messaging.
  • Address member inquiries and proactively research high quality solutions to present.
  • Work cross-functionally with internal teams to adequately handle member escalations and inquiries.
  • Serve as a liaison between members and clinics, including scheduling appointments.
  • Drive continuous improvement by utilizing internal learning opportunities presented for growth and personal development.

Qualifications:

  • 2+ years of experience in a contact center environment, preferably in a healthcare/insurance environment.
  • Excellent customer service, strong communication, interpersonal, and conflict-resolution skills - ability to communicate accurately and concisely.
  • Ability to effectively manage evolving priorities, multiple projects, and deadlines in a fast-paced environment.
  • Ability to work independently and demonstrate good judgment.
  • Knowledge of fertility industry and patient procedures, is a plus.

Job Tags

Contract work, Immediate start, Remote work,

Similar Jobs

Marissa Collections

Human Resources Manager Job at Marissa Collections

 ...Human Resources Manager, you will spearhead and execute new processes and procedures along with taking ownership of a newly developed HR Department. You will be the first and only contact to all associates and business leaders on all HR inquiries and projects. In this... 

Alpine Solutions Group

Project Engineer Job at Alpine Solutions Group

 ...coordinate manpower and equipment for each job Conduct and attend weekly job-site visits and project meetings Assist with job setup, contract review, cost estimates, and schedule of values Generate Project Manager reports and attend project management meetings as... 

Jackson fork Ranch

Private Estate Caretaker Job at Jackson fork Ranch

 ...employment with high-profile individuals or families Basic knowledge of wine service and beverage programs Experience with smart home technology and security systems Physical Requirements Ability to lift up to 50 pounds regularly Extended periods of... 

Tillotson Design Associates

Architectural Lighting Designer Job at Tillotson Design Associates

 ...About the Job: Tillotson Design Associates is looking for lighting designers with 1-5 years experience at its New York City office. The successful candidates will work on a variety of project types and be involved in the complete design process from schematic design through... 

VSG Business Solutions LLC

Okta Implementation Specialist Job at VSG Business Solutions LLC

5 Days Onsite (Need Only locals) Job title: Okta Implementation Specialist Location: Alameda, CA (need only Locals) 5Days onsite must Duration: long term contract Start date: Immediate need Okta Certification (Must) Job Duties:...