Plastic Surgery Patient Care Coordinator/Sales Job at Landford Plastic Surgery, Bethesda, MD

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  • Landford Plastic Surgery
  • Bethesda, MD

Job Description

**Patient Care Coordinator**

*Landford Plastic Surgery / Wilmina Landford, MD*

*Bethesda, Maryland*

*Spanish Speaking Preferred*

**Job Summary:**

We are seeking an exceptional **Patient Care Coordinator** to join our team at Landford Plastic Surgery. The successful candidate will have a passion for providing a world-class experience and delivering outstanding customer service, while coordinating consultations and procedures, and ensuring a seamless experience for our patients. This role is ideal for someone with experience in high-end customer-facing positions who thrives in a dynamic and patient-focused environment that is centered around wellness and beauty from the first point of contact to post-procedure care. A strong sales mindset is essential—this role involves making up to 50 outbound calls per day to schedule procedures and follow up with patients.

**Key Responsibilities:**

Patient Experience Excellence

  • Serve as the first point of contact for new and returning patients, ensuring an exceptional, personalized experience aligned with the high standards of Landford Plastic Surgery
  • Strive to exceed sales targets while ensuring patient satisfaction through exceptional service
  • Drive brand awareness and convert new leads to surgical procedures

Coordination

  • Leverage sales experience to guide patients through the decision-making process
  • Educate potential patients on available procedures and aesthetic treatments
  • Review expectations and successfully screen qualified patients

Patient Care

  • Work closely with Dr. Wilmina Landford to schedule and prepare patients for consultations, follow-ups, and surgeries, providing comprehensive information and guidance at each step
  • Provide cost estimates, schedule procedures, prepare and communicate surgical fees, and collect deposits and payments.
  • Coordinate pre- and post-op requirements and appointments to ensure optimal outcomes and a positive experience
  • Develop and maintain long-term relationships with patients, offering ongoing support and follow-up throughout the patient journey, ensuring all their questions are addressed
  • Provide superior customer service throughout every touchpoint

Administrative Duties

  • Manage patient records, maintain appointment schedules, and handle phone and email inquiries with professionalism, ensuring timely and thorough responses

**Qualifications**

  • Preferably 2 years experience in a sales or customer/patient-facing role preferably within the beauty, skincare, or medical aesthetics
  • Proven ability to make up to 50+ outbound phone calls daily
  • Strong interpersonal and communication skills with a talent for building rapport for an elite patient experience
  • Passion for providing white-glove customer service and creating memorable patient experiences
  • High attention to detail and ability to multi-task in a fast-paced environment
  • Self-motivated with a drive for results consistent with a proven track record of exceeding sales goals
  • Strong negotiating skills to persuade and influence others
  • Participates and works well in a team-based environment
  • A professional, polished appearance and demeanor with a proactive approach to problem-solving
  • Proficiency in social media and enthusiasm for the aesthetic industry
  • Professionalism, dependability, and a commitment to embracing company culture
  • Ability to handle confidential information with discretion and professionalism
  • Fluency in English and Spanish (verbal and written) preferred but not required

**What We Offer:**

  • A dynamic and supportive environment within a highly respected practice
  • Competitive base salary with monthly performance-based incentives to increase overall compensation.
  • Paid time off
  • Paid holidays
  • Comprehensive benefits package
  • Professional growth and development opportunities

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If you are passionate about elite patient care, and are eager to help transform lives through aesthetic medicine, we encourage you to apply.

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