Job Description

Product Analyst – Customer Digital Solutions | Hybrid in Charlotte, NC

Optomi, in partnership with a Fortune 150 enterprise, is seeking a Product Analyst to join the Customer Digital Solutions team focused on delivering enriched customer and employee experiences through innovative technology across a wide range of digital touchpoints—including mobile apps, web, contact center technology, and more.

This role supports a portfolio of customer-facing Products & Services, working closely with product owners, stakeholders, and cross-functional teams to gather requirements, execute digital improvements, and enhance enterprise-wide visibility of product outcomes. You’ll contribute to impactful initiatives such as eCommerce platform enhancements and mobile/web application optimization, ensuring that customer expectations are consistently exceeded.

What You’ll Be Doing:

• Collaborate with product owners and business leaders to gather and document requirements and translate them into actionable user stories (JIRA)
• Support eCommerce initiatives by identifying enhancements, engaging stakeholders, and managing documentation
• Monitor and maintain existing digital applications
• Assist with user research, voice-of-customer analysis, and synthesizing internal feedback to drive product innovation
• Perform key activities such as process mapping, value stream analysis, ROI analysis, and metrics development
• Develop and execute quality assurance plans and support change management efforts for product rollouts
• Build reports, presentations, and dashboards to communicate product performance and updates to enterprise stakeholders
• Drive continuous improvement initiatives that improve user experience and operational efficiency
• Present working product demos to leadership and engage directly with cross-functional teams and stakeholders

Must-Have Qualifications:

• 2+ years of experience in a Product Analyst, Digital Business Analyst, or Agile Analyst role
• Bachelor's degree OR High School Diploma with 6+ years of relevant work experience
• Strong written and verbal communication skills; ability to translate business needs into technical requirements
• Experience with JIRA or similar tools for backlog management and user story development
• Strong attention to detail, problem-solving abilities, and a customer-first mindset
• Comfortable navigating ambiguity and managing expectations across multiple business units
• Experience with quality assurance practices, change management, and business process analysis

Nice-to-Have Qualifications:

• Experience supporting digital customer experiences, preferably within utility, eCommerce, or enterprise environments
• Familiarity with Salesforce, customer portals, or digital engagement platforms
• Exposure to Agile methodologies (Scrum, SAFe)
• Ability to create and maintain dashboards and data visualizations
• Background in Business, Industrial Engineering, or Information Management is a plus

What You’ll Enjoy:

• Working as part of a forward-thinking digital product team embedded within the business—not traditional IT
• Contributing to enterprise-scale digital transformation initiatives with high visibility
• Collaborating in a customer-focused, Agile environment that values innovation and continuous learning
• A hybrid work model with flexibility, based in Charlotte, NC

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