Job Description

TITLE: Program Manager, GOLS Transformation and Owner Lifecycle

LOCATION: 3 days onsite hybrid model in Atlanta, GA 30346

ANTICIPATED DURATION: 12 months

Purpose

Provide high-level strategic support for the transformation of IHG’s Owner Lifecycle Management Solution (GOLS), ensuring alignment, coordination, and risk management across all workstreams. Draft and manage executive reporting to keep senior leadership informed, support decision-making, and ensure delivery against key milestones.

Key Responsibilities

• Strategic Support
• Champion the bold, outcome-focused vision for Owner Lifecycle Management.
• Align workstreams to strategic commitments: product-centric mindset, value creation, and continuous evolution.
• Focus on delivering measurable business impact (growth, owner experience, data-driven decisions).
• Program Coordination
• Oversee planning and execution of the phased transformation roadmap.
• Coordinate cross-functional teams (Development, Investment Analysis, Legal, Marketing, Hotel Opening, Architecture & Design, Operations).
• Ensure consistent adoption and integration of workflows across regions (AMER, EMEAA, GC).
• Governance & Stakeholder Engagement
• Coordinate and support governance activities across the program, ensuring effective communication and collaboration.
• Facilitate engagement with working groups, technology leaders, and business team to align on priorities and resolve issues.
• Help organize and support meetings, workshops, and forums to share updates, gather feedback, and drive progress.
• Assist in maintaining alignment between different teams and stakeholders throughout the transformation.
• Risk Management
• Support the working group to identify, assess, and mitigate risks across all workstreams.
• Monitor program adherence to budget, timeline, and quality standards.
• Proactively address issues related to adoption, technology, and change management.

• Reporting
• Assist with preparing regular program reports and updates for leadership and governance forums.
• Collect and organize information from workstreams and teams to support accurate reporting.
• Help maintain records of progress against milestones and key deliverables.
• Support the communication of status updates to relevant stakeholders.

Key Skills & Experience

• Experience supporting large-scale, multi-year transformation programs within a matrix organisation.
• Sound strategic thinking and ability to drive cross-functional alignment.
• Expertise in program governance, risk management, and stakeholder engagement.
• Familiarity with product-centric delivery models and agile methodologies.
• Excellent communication, influencing, and problem-solving skills.

The hourly pay rate range for this position is $70.00 to $80.00 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.

Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

For immediate consideration, please forward your resume to t.nguyen@synergishr.com

If you require assistance or an accommodation in the application or employment process, please contact us at t.nguyen@synergishr.com.

Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at

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