OUR MISSION
Nickey Kehoe is committed to building a category-defining and enduring company and culture. We believe in creating a sanctuary from chaos by creating spaces that are grounding and beautiful.
OUR VALUES
We believe in the necessity and value of a diverse and inclusive work environment, where employees are celebrated for their unique perspectives and our differences are seen as an opportunity to learn and grow.
We aspire to build a team of long-tenured, successful employees who love what they do. They work hard, are passionate about the company and their role, are enthusiastic collaborators with teammates, have high personal standards for excellence and accomplish important work.
POSITION SUMMARY:
Provide world-class, memorable customer service and create a warm welcoming environment for all who visit us. Collaborate with the Retail Director and fellow sales team to achieve shop sales goals.
Share the stories of our makers and artists and our NK Collection point of view with clients - provide the “why” behind what we do and what we carry. Facilitate sales with a professional consultative approach and leverage available systems with accuracy. Remain flexible, communicative and solution focused and act as a liaison across business functions to ensure positive customer outcomes.
DUTIES INCLUDE:
Represent and expand the customer’s connection to Nickey Kehoe through a personable and professional
demeanor
● Achieve monthly sales goals and maximize profitability
● Demonstrate and communicate a keen understanding of product information, furniture construction and design knowledge
● Suggest additional items based on assessment of customer's needs
● See sales through to completion and follow-up with the customer as necessary
● Develop customer relationships, understand their needs and taste - communicate new products arrivals, special discount opportunities and events
● Actively prospect new customers
● Accurately process sale, memos and exchanges in accordance with company policies
● Uphold and maintain visual merchandising of the shop, restock and replenish as required
● Respond to incoming communications within 24 hours and report all relevant information to internal HQ teams
● Communicate regularly with East and West Coast Retail Team to ensure continuity and collaboration
● Utilize problem-solving skills to swiftly determine the best solution to issues while remaining mindful of company
policies
● Help with marketing engagements and in-store activations such as events. workshops, and sales
● Bring curiosity. Stay in the know of trends and industry best practices
● Taking on specialized initiatives that support the business
● Other duties as required by your manager.
QUALIFICATIONS & KEY ATTRIBUTES:
● High end furniture sales and customer service experience
● Excellent communication skills both verbal and written
● Ability to multitask and prioritize
● Prompt and punctual
● Helpful energy and highly self motivated, with an eagerness to learn and grow
● Familiarity with PC platforms and strong basic computer skills
● Capable and driven to quickly learn new technologies and continually upgrade current skillset
● Flexible and positive attitude; able to work independently and within teams; reliable
● Availability to work weekends is required
WORKING CONDITIONS:
Physical demands associated with and that this position must be able to perform include extensive sitting, standing,
walking, bending over, lifting & carrying heavily weighted materials (up to 50 lbs), to transport and stock furnishing,
appliances, and more. Must be able to bend, stoop, and climb to reach materials (must be able to climb a step ladder).
As an Equal Opportunity Employer, it is our highest priority that no employee or applicant is discriminated against on the basis of race, color, gender, national origin, sexual orientation, gender identity or expression, citizenship, veteran status or any other characteristics protected by law.
Upon request to hr@nickeykehoe.com and consistent with applicable laws, Nickey Kehoe will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.
Salary Range: $60,000 - $80,000
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