Job Description

Job Title: Salesforce CRM Architect

Location- Seattle, WA (Hybrid – 1 day onsite)

Duration: 12 months, possible extension, possible FTE opportunity for right fit

Shifts: 1st shift

Position Responsibilities:

• Provide technical direction, advice, and mentorship to team members, especially junior developers/resources

• Make high-level architectural and design decisions for solutions that deliver business value, in coordination with Enterprise and Solution Architects

• Lead the architecture, development, and integration of customer information management solutions across BCA and BDS programs

• Partner closely with BCA and BDS business teams to translate user stories and product requirements into scalable technical architectures and sprint-ready tasks

• Guide cross-functional teams, including internal developers and external vendors through the full technical delivery lifecycle: sprint planning, backlog refinement, solution reviews, and deployment

• Lead and support customer information management initiatives such as the future-state architecture for sales and marketing data warehousing and integration, ensuring scalable data architecture and analytics-readiness in coordination with Data Architect roles and platform teams

• Conduct code reviews, enforce best practices, and mentor technical team members to uphold high development standards

• Ensure adherence to DevSecOps practices through the use of tools such as Copado for CI/CD and release automation

• Collaborate with Enterprise Architecture, Security, and Infrastructure teams to deliver secure, scalable, and compliant solutions

• Troubleshoot complex cross-system issues and drive continuous improvement in development velocity, quality, and stakeholder satisfaction

• Collaborate with business stakeholders and product teams to understand and address both CRM and adjacent data system needs

• Contribute to innovation, solutioning, and performance improvement across technical initiatives

• Support for Azure DevOps (ADO) for backlog management, sprint execution, and DevSecOps integration

Required Skills:

• Bachelor’s degree or higher

• 7+ years of experience in information technology

• 7+ years of experience Salesforce CRM development, architecture, and solution delivery across Sales, Service, and Experience Clouds

• 7+ years of experience in Salesforce integration patterns (REST/SOAP APIs, Platform Events, Named Credentials) and integrating with external systems at scale

• 7+ years of experience Salesforce Data Modeling, large data volume management, and SMDW-aligned schema integration (e.g., Snowflake, Redshift)

• 7+ years of experience with Salesforce DX, Git-based source control, and CI/CD pipelines (Gearset, Copado, Jenkins)

• 7+ years of experience Salesforce Einstein (Prediction Builder, Bots, Discovery) and ability to integrate third-party AI/ML models into Salesforce workflows

• 7+ years of experience in Apex, Lightning Web Components (LWC), SOQL/SOSL, and Salesforce Flows with strong debugging and performance tuning

• 5+ years of experience working with multi-cloud environments, partner communities, and managing metadata in regulated environments

Preferred Skills:

• Salesforce certifications such as Application Architect, System Architect, Integration Architect, or equivalent (e.g., Sharing & Visibility Designer, Data Architecture Designer)

• Experience delivering Salesforce solutions in large, matrixed enterprises such as aerospace, manufacturing, or defense domains with regulated environments

• Experience in Agile delivery frameworks using tools like Jira and Confluence

• Experience with DevSecOps practices and tools such as Copado

• Experience mentoring developers, leading vendor delivery teams, and influencing stakeholders across technical and business functions

• Experience working in multi-org Salesforce environments with exposure to global rollouts, change management, and data governance policies

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