Job Description

The Opportunity:

A leading manufacturer of flavor and fragrance ingredients is seeking a Senior Customer Service Representative to join their team! The company serves clients across a wide range of industries, including food and beverage, personal care, and household products, offering innovative and high-quality sensory solutions. This is an excellent opportunity for an experienced customer service professional to play a key role in managing client relationships and overseeing the full order process in a dynamic manufacturing environment.

Position Overview:

The Senior Customer Service Representative is responsible for ensuring a seamless customer experience by managing client accounts and overseeing the entire order lifecycle—from quote to delivery. This role requires excellent communication, attention to detail, and the ability to coordinate across multiple departments to meet client needs efficiently and professionally.

Key Responsibilities:

• Serve as the primary point of contact for assigned customer accounts
• Manage the full order process including quotes, order entry, production status, logistics coordination, and follow-up
• Handle customer inquiries and product-related questions promptly and professionally
• Troubleshoot and resolve order or product-related issues in a timely and customer-focused manner
• Maintain accurate customer records, order history, and account documentation in CRM/ERP systems
• Collaborate with internal teams (Production, Planning, Shipping, Sales) to ensure timely order fulfillment
• Monitor inventory levels and communicate lead times or potential delays to customers
• Provide updates on product availability, pricing, and specifications as needed
• Develop and maintain a deep understanding of the company’s product portfolio and evolving service offerings
• Support continuous improvement initiatives within the customer service and order management processes

Qualifications:

• 3+ years of previous experience in customer service or account management at a manufacturing company
• Experience with ERP and CRM systems; proficiency in Microsoft Office Suite
• Bilingual in English and Spanish preferred
• Strong organizational skills and the ability to manage multiple priorities effectively
• Excellent verbal and written communication skills with a customer-first mindset
• Ability to build rapport and maintain strong relationships with clients
• Detail-oriented, dependable, and comfortable working in a fast-paced environment

Job Tags

Similar Jobs