Job Description

About the Role

The Senior Director of Operations is a pivotal leadership role with full accountability for optimizing and scaling ABG’s Coastal manufacturing and distribution network—spanning Jacksonville (primary), Atlanta, North Carolina, and Houston.

This leader will unify people, processes, and performance across these locations to create one cohesive, high-velocity operation. The role demands a builder’s and strategist’s mindset - someone capable of transforming complexity into clarity, aligning site teams under a single operational rhythm, and driving measurable gains in lead time, cost efficiency, and customer responsiveness.

As both strategist and operator, the Senior Director will architect the systems, talent, and discipline needed to support ABG’s growth and cross-divisional integration with ASD. They will lead through ABG’s hallmark principles of Speed, Simplicity, and Consistency, while fostering a culture of accountability, teamwork, and continuous improvement.

This is a highly visible, career-accelerating opportunity to help shape the next evolution of ABG’s Coastal network - bridging manufacturing excellence, data-driven operations, and leadership development at scale.

Responsibilities

Operational Leadership

• Own end-to-end execution across multiple Coastal sites, ensuring consistent performance and process discipline.
• Establish and manage a production scheduling and logistics cadence that reduces lead times from 3–4 weeks to 2–3 weeks.
• Create an open-order management system with visible ownership, accurate dating, and weekly performance reviews.
• Lead site-by-site stocking strategy to reduce LTL costs and margin erosion through improved demand and inventory planning.
• Oversee COGS accountability, partnering with Finance to implement cost tracking, variance reporting, and margin protection.

ERP & Data Optimization (D365)

• Leverage Microsoft D365 to operationalize routings, SKU-level profitability, and time standards.
• Translate data into actionable labor planning, product decisions, and scheduling optimization.
• Drive ERP data accuracy to enable informed decision-making at every level of the organization.

Continuous Improvement & Process Engineering

• Apply process-engineering methods (SOP documentation, value stream mapping, time studies) to stabilize and standardize operations.
• Implement structured root-cause analysis and corrective action loops across departments.
• Build a culture of continuous improvement focused on throughput, quality, and resource efficiency.

Cross-Functional Integration

• Partner with Sales, Demand Planning, Logistics, and Finance to ensure synchronized execution and on-time delivery.
• Coordinate product line transitions and cross-training between ASD and Coastal manufacturing teams.
• Support the future creation of an East Coast RFC (Jacksonville) to mirror Phoenix operations and optimize raw-material replenishment.

Leadership & People Development

• Build, mentor, and hold accountable the Coastal operations leadership team (Branch, Plant, and Office Managers).
• Provide clarity of expectations, measurable goals, and consistent feedback.
• Partner with HR on recruiting, onboarding, safety, training, and succession planning.
• Reinforce ABG culture—driving engagement, teamwork, and operational accountability.

Qualifications

Required:

• 7+ years of progressive manufacturing or multi-site operations leadership.
• Demonstrated success improving COGS, lead time, and labor performance in a high-mix, make-to-order environment.
• Hands-on ERP operations experience (Microsoft D365 preferred)—routings, time standards, SKU costing.
• Strong analytical and problem-solving skills; able to interpret data and translate insights into action.
• Proven ability to lead cross-functional collaboration among Operations, Sales, Planning, and Logistics.
• Track record of building teams, developing leaders, and driving accountability.
• Bachelor’s degree in Operations, Supply Chain, Engineering, or related field (or equivalent experience).

Preferred:

• Experience in shower door, building products, or light manufacturing industries.
• Familiarity with hub-and-spoke DC models and replenishment logic.
• Experience implementing

About the Company

Founded in 1972 in Jacksonville, Florida, Coastal Shower Doors began with three employees, a handful of tools, and a vision to redefine what a shower enclosure could be. From those humble beginnings, Coastal has grown into an industry leader in architectural shower design, known for transforming functional enclosures into statement pieces of art. Driven by a spirit of innovation and bold design, Coastal introduced the award-winning Gridscape® Series, which set new standards for style and customization in bath design and expanded internationally through a partnership with theshowerlab™ in the U.K. Today, as part of American Bath Group, Coastal continues to blend craftsmanship, creativity, and performance—earning multiple design and export awards while shaping the future of modern bath spaces around the world.

The American Bath Group is a manufacturing, e-commerce, assembly, and distribution business specializing in bathing products. With seventeen divisions spread across 37 facilities in our North American footprint, our international organization is home to well-known companies in the bathing industry such as Bootz, Vintage and Mr. Steam. Our 5000-employee workforce consists of a diverse range of backgrounds and skills working hard every day to build long-lasting reliable products that make a positive impact on people’s lives. From improving the quality of life for senior citizens, enhancing North America’s health and wellness, to giving back to our communities, the American Bath Group makes a true difference in the everyday lives of North Americans.

American Bath Group provides a comprehensive offering of bathware products, including showers, tub showers, bathtubs, shower bases, shower doors, bath and shower wall panels, jetted whirlpools and spas, vanities, steam units, kitchen and utility sinks through a broad portfolio of recognized brands. American Bath Group sells products through commercial, wholesale, e-commerce, and retail channels to a diverse base of builders, plumbers, general contractors, and individual end-users.

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