Job Description

The Senior National Sales Training Manager Precision Oncology & Pathology (SNTM - Oncology) will have a primary focus on building content, including assessing and revising current curriculum for precision oncology and pathology, building out new curriculum for product launches, and developing ongoing curriculum to ensure the field sales team is clinically up to date and prepared to address current market conditions/competitors.

This position reports to the Executive Director, Sales Training & Development and leads Oncology training for the Commercial organization. The Senior National Training Manager – Oncology will lead the development of new training curriculum pathways and the significant upskilling of Quest’s commercial team in the Oncology space. The SNTM – Oncology will also lead all new hire STAGE training curriculum development and delivery.

This SNTM position will serve as an integral member of the Oncology commercial leadership team and will consult with the franchise to determine knowledge and skill needs for selling into the Oncology marketplace. The SNTM – Oncology will lead training initiatives across the Oncology sales team, including needs assessment, coordination, and delivery of training content, and mapping appropriate STAGE and other training. The NTM - Oncology will become certified in Integrity Selling and deliver this content during STAGE 2 new hire, as well as incorporate into Oncology training. The SNTM – Oncology will also become IMPAX (or other defined strategic selling methodology) certified and will deliver IMPAX (or other defined strategic selling methodology) sessions regularly across Oncology and other commercial teams.

The position will support the consistent development, design, delivery of learning curriculum across all Oncology sales roles. The SNTM - Oncology will drive quality (ROI) of content to prepare the commercial sales team and leaders to effectively engage with Quest Diagnostics customers and promote our corporate value proposition.

The SNTM - Oncology will utilize data provided via Learning Dashboards and will report and track Oncology success metrics. The position will also support other key Oncology commercial learning opportunities, including ongoing tenured sales training, national sales meeting (Accelerate) training programs, and others identified in consultation with the CLC Executive Director and the VP Oncology.

This is a remote position with 25%-30% national travel.

Responsibilities include but are not limited to:

• Partner with Commercial Learning Center, Commercial Operations, and Oncology Franchise leadership to develop and implement the overall Oncology sales training strategy that maximizes performance and results.
• Drive and support national programs and provide valuable input about the needs of local programs as well.
• Lead the design, development and deployment of national, regional, and local training as directed in various blended learning formats. (live and digital methods)
• Partner with commercial and franchise leadership on the strategy, development, and delivery of all Oncology training.
• Serve as a primary resource to commercial management and personnel relative to the sales training and development needs of the Oncology team as well as the entire commercial organization.
• Conduct formal training sessions (both in person and virtually) that meet the needs of the organization.
• Collaborate with Commercial Learning Center leadership to develop/analyze training and identify processes, programs, and techniques for maximizing performance and results.
• Continually evaluate all Oncology training activities to identify areas for improvement and drive overall effectiveness.
• Consistently increase personal knowledge of Oncology, Quest, innovations, healthcare, and industry trends while keeping pace with training and development innovation
• Conduct field training with new and existing Oncology sales representatives.
• Serve as a key partner with sales leadership, commercial operations, marketing, and other commercial departments to ensure integration of strategic priorities, materials, and messaging into all training.
• Establish consistent process to assess impact, evaluate, and uncover the training needs of stakeholders through collaboration with cross-functional leadership.
• Ensure appropriate and timely communication to field and leadership as it pertains to sales training initiatives.
• Maintain up-to-date knowledge of relevant training approaches, curriculum, content and delivery options.
• Other duties and responsibilities may be assigned by CLC Executive Director or VP Oncology

Minimum Requirements:

• Bachelor's degree in science or business required. Master's degree and / or certifications in instructional design and / or training & development a plus.
• Background in medical or biological sciences required. Clinical experience in Oncology or an Oncology-adjacent field a plus.
• Minimum of 5 years of experience in Oncology field required. Ideal candidate can also demonstrate success as a sales professional or has served in various positions training sales teams within the healthcare industry.
• Has a passion for and proven track record in training with minimum of 3 years of virtual and in-person training and development experience.
• Natural leader who thrives in working with cross-functional teams.
• Excellent project management skills with ability to work effectively in a fast-paced and dynamic environment. Flexible and effective at delivering high quality programs under various resource abundancy and / or constraints.
• Excellent written and oral communication skills. Strong podium and / or facilitation skills required. Has the ability to motivate and engage the audience regardless of size.
• Ability to travel approximately 30% of the time to various training sessions, meetings and / or field engagements.
• Demonstrated proactive, creative, and entrepreneurial approach. Strong organizational and operations skills.
• Demonstrated ability to design and create eLearning modules that effectively teach knowledge-based components of Oncology.
• Demonstrated ability to source external content and resources to speed creation of necessary content.

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