Job Description

ServiceNow Developer

Dallas, TX OR Charlotte, NC

Long Term

W2 Only

Job Summary

We are looking for a Senior ServiceNow Developer with extensive hands-on experience in implementing and customizing IT Service Management (ITSM) solutions. The ideal candidate possesses deep technical expertise in ServiceNow development, a solid understanding of ITIL best practices , and a collaborative approach to delivering scalable, high-quality solutions.

In addition to ITSM, this role requires experience with the Financial Services Operations (FSO) module and a working knowledge of Service Portal or Employee Centre functionalities.

Key Responsibilities

• Design, develop, and deploy scalable ServiceNow solutions across ITSM modules such as Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog , and FSO .
• Customize and configure forms, workflows, business rules, UI policies/actions, client/server-side scripts, and notifications.
• Build and maintain Flow Designer flows , Scripted REST APIs , and Integration Hub spokes for automation and integrations.
• Collaborate with stakeholders to translate business requirements into technical designs and solutions.
• Ensure alignment with platform best practices and architectural standards in collaboration with other developers and architects.
• Develop and extend custom Scoped Applications as needed.
• Participate in code reviews, debugging, and issue resolution to maintain high-quality deliverables.
• Engage in Agile ceremonies (e.g., daily stand-ups, sprint planning, and retrospectives) and contribute to sprint goals.
• Support platform upgrades, patching, and performance tuning.
• Create and maintain technical documentation including design specs, test cases, and user guides.

Required Skills & Experience

• 5+ years of hands-on ServiceNow development experience.
• Proven experience implementing/customizing 2–3+ core ITSM modules .
• Proficient in JavaScript , Glide APIs , and ServiceNow development best practices.
• Strong experience with Flow Designer , Business Rules , Script Includes , Client Scripts , and UI Policies .
• Familiarity with Service Catalogs , Record Producers , and associated workflows.
• Experience working with Service Portal and/or Employee Center .
• Solid understanding of CMDB architecture and maintenance .
• Integration experience using REST , SOAP , MID Server , and Integration Hub .
• Exposure to Automated Test Framework (ATF) for unit and regression testing.
• Working knowledge of ITIL V3/V4 frameworks.
• Experience in Financial Services Operations environments.
• Strong debugging and problem-solving skills.
• Agile/Scrum team experience.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) – Required
• ServiceNow Certified Implementation Specialist – ITSM – Preferred
• ServiceNow Certified System Administrator (CSA) - Required

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