Job Description

The Site General Manager is responsible for overseeing department leadership and ensuring the overall performance, quality, and safety of all facets of the residential & commercial installation operations at this Detroit Metropolitan location. Additionally, the role will provide direction and oversight for the inventory lot and all assigned team members. This role holds full accountability for achieving financial targets and operational goals, reporting directly to the COO.

Key Responsibilities:

Leadership & Supervision

• Coordinate and manage the daily activities and schedules of department managers and supervisors.
• Mentor and coach team leaders to build future organizational capacity.
• Ensure company-wide standards and expectations are upheld consistently.
• Manage staffing levels based on business needs, including hiring, terminations, and compensation adjustments.
• Conduct performance evaluations for direct reports and oversee the broader review process to ensure timely and constructive feedback across all departments.
• Administer employee relations activities including performance improvement plans and disciplinary action, aligned with company policies.
• Deliver ongoing leadership development and supervisory training.
• Cultivate a professional, productive, safe, and accountable workplace culture.

Operational Oversight

• Establish and execute quarterly operational goals in collaboration with local leadership.
• Lead regular team meetings to communicate company objectives, progress updates, and strategic initiatives.
• Develop and manage an operating budget, including forecasting and revenue planning by key service categories.
• Manage external labor and contract partnerships: select vendors, assess performance, ensure quality standards, and resolve disputes.
• Track and report on key performance indicators, delivering regular updates to company leadership.
• Identify growth opportunities and lead efforts to pursue and secure new business initiatives.
• Oversee local marketing initiatives and ensure alignment with organizational goals.
• Represent the location in monthly leadership review meetings with corporate leadership.
• Support customer service efforts, including walk-in and inbound inquiries, as needed.
• Oversee all personnel and affiliated independent contractors within the location.
• Serve as the location’s lead representative on the company’s safety committee and champion local safety initiatives.

Qualifications:

• Associate’s or Bachelor’s degree in Business Administration or related field (preferred).
• Minimum of 5 years’ experience as as an installation and operations manager within a construction environment.
• Ability to read blueprints, drawings, and diagrams.
• Proven ability to lead teams effectively and manage performance across various organizational levels.
• Strong interpersonal and communication skills with a demonstrated ability to handle sensitive employee matters professionally.
• Effective in prioritizing tasks, managing time, and working under pressure.
• Proficient in Microsoft Office Suite, especially Excel.
• Sales and client engagement experience is a plus.

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