Job Description
Essential Functions :
- Serves as a subject matter resource (SMR) on ServiceNow ITSM, Hardware Asset Management (HAM), Software Asset Management (SAM), ITOM, CMDB, and related systems; providing necessary support for all process initiatives and cross functioning systems.
- Architects, develops, integrates, and implements ServiceNow solutions.
- Writes custom scripting and integrates 3rd party software with applications such as Workday and Dynamics 365.
- Develops and modifies ServiceNow workflows, forms, lists, business rules, UI components.
- Owns and develops custom integrations of ServiceNow HAM with Microsoft Endpoint Configuration Manager.
- Designs, codes, debug, documents, deploys and maintains solutions in a highly efficient and effective manner
- Creates and configures workflow administration, reports, and data imports.
- Creates, maintains, and enhances reports, dashboards, homepages, and custom views.
- Performs data load, mapping, and transforming of dashboards, access controls, database views, user interfaces (forms and navigation), scheduled jobs/reports.
- Assesses new releases and provide direction regarding adoption of new features.
- Coordinates application and platform upgrades.
- Monitors the health, usage, and overall compliance of ServiceNow and its applications.
- Partners with ServiceNow, Inc. to understand the product roadmap that will inform the strategic implementation roadmap at Glidewell.
- Collaborates with service, infrastructure, and support teams to ensure adequate delivery on their objectives
- Participates in design review, user requirements sessions and development teams to deliver features and capabilities supporting automation initiatives.
- Collaborates with Product Owners, stakeholders, Engineering teams to understand, estimate, prioritize and implement solutions.
- Participates in establishing coding standards to support consistency.
- Reviews and applies requirements from external and internal team and align into ServiceNow development.
- Configures out of the box workflows and create/maintain custom workflows.
- Facilitates cross discipline awareness including cross training and engagement in processes, gather service-related data, create dashboards and participate in performance improvement initiatives.
- Develops work instructions to ensure that activities are properly documented.
- Develops user friendly catalog items with experience writing workflows.
- Partners closely with the business and IT teams to gather input to support ongoing business needs for ServiceNow configuration, implementation, and support.
- Schedules, installs, and tests system software upgrade; executes platform upgrades on an as needed basis.
- Escalates and works with ServiceNow, Inc. for complex issues out outages.
- Identifies critical metrics and develops ad-hoc system reports.
- Translates data into meaningful formats and presents to IT leadership.
- Performs other related duties and projects as business needs require at direction of management.
Education and Experience:
- Bachelor’s Degree in Information Technology or relevant field, required; or additional working experience in lieu.
- Experience with SAM Pro, required
- Minimum four (4) years of experience supporting implementation, administration, configuration, and development on the ServiceNow platform in a medium or large enterprise organization, required.
- ServiceNow architecture and implementation experience, required.
- ServiceNow Certified System Administrator or ServiceNow Certified Application Developer, required
- ITIL v3 Foundations Certification, a plus.
Pay Range: $106,000 - 150,000.00/yr
Job Tags
Work experience placement,