Job Description

Position Title: Wholesale Operations Manager

Location: Miami, FL (Remote optional)

Type : Full-Time

About GLD

GLD is the leading men’s lifestyle jewelry brand at the intersection of sport, culture, and style, with official licenses across the NFL, NBA, MLB, NHL, NCAA, WNBA, and MLS. After building a powerhouse DTC business and a massive community of fans, GLD is now scaling its wholesale channel with partners like Lids, Mitchell & Ness and In-Venue Retail stores.

We’re looking for a Wholesale Operations Manager to help drive the operational and logistical backbone of our growing wholesale business. This person will ensure seamless order fulfillment, translate retailer compliance requirements into clear, daily direction for our warehouse and 3PL partners, ensuring precision, speed, and zero chargebacks.

Role Overview

Reporting to the Director of Wholesale, this role owns the operational execution of wholesale—from PO receipt to delivery confirmation. You will turn retailer routing guides, labeling rules, and compliance manuals into actionable workflows and daily tasking for logistics teams and 3PL partners. Success means shipments go out on time, in full, and with zero compliance errors.

We're looking for someone scrappy, detail-obsessed, and proactive, someone who can tighten processes, protect margin by eliminating chargebacks, and build the operational muscle needed to support a growing wholesale business.

Key Responsibilities

Order Management & Fulfillment

• Manage all wholesale customer shipments from warehouse to delivery, ensuring on-time and accurate arrivals.
• Own all wholesale shipments from PO receipt through delivery confirmation with retailers.
• Convert retailer routing guides into clear, daily pick/pack/labeling instructions for warehouse and 3PL.
• Prioritize daily outbound workload and issue directives to ensure OTIF (On-Time/In-Full) delivery.
• Manage and process EDI orders end-to-end, ensuring accuracy through ASN and invoice submission.
• Track and report shipment status daily to Sales, Finance, and Planning.
• Partner with warehouse and 3PL teams to enforce labeling, packaging, and documentation standards that prevent chargebacks.

Systems & Reporting

• Maintain system alignment across NetSuite, EDI (Orderful), vendor portals, and 3PL/WMS.
• Monitor vendor compliance portals and ensure real-time updates, label pulls, and status confirmations.
• Drive daily reporting on open orders, compliance status, and fulfillment performance.
• Own accuracy- data integrity, labeling precision, and fulfillment execution.

Vendor Compliance & Chargeback Prevention

• Make chargeback prevention a key KPI- track, report, and eliminate root causes.
• Own and update vendor routing guides, ensuring all requirements are translated into step-by-step operational directives.
• Lead new vendor setup with full compliance testing (PO, ASN, Invoice) before go-live.
• Maintain compliance scorecards and proactively enforce retailer expectations.
• Serve as lead point for compliance audits and dispute resolution.

Customer & Partner Coordination

• Act as operational point of contact for wholesale partners and internal teams.
• Communicate proactively with Sales, Planning, and Finance on shipment readiness and risk flags.
• Maintain relationships with retailer logistics teams to streamline routing and avoid escalations.
• Manage RA (returns/damages) processing with root-cause tracking tied back to compliance metrics.

What You Bring

• 5–10 years in wholesale logistics/operations or supply chain (jewelry/apparel/accessories a plus).
• Expert in routing guides, labeling requirements, ASN compliance, and chargeback prevention.
• Hands-on in NetSuite, EDI (Orderful or similar), WMS, and vendor portals.
• Strong Excel/Google Sheets proficiency and ability to build operational dashboards.
• Skilled at translating retailer manuals into clear instructions for fulfillment partners.
• Entrepreneurial mindset. Action-oriented, fast, and solutions-focused.

Why GLD

• Build the operational engine behind a high-growth wholesale business.
• Work with a brand that moves fast, thinks creatively, and partners with the biggest names in sport and culture.
• Competitive comp and opportunity to build something from the ground up.

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