Job Description

Commercial Underwriting Manager– Habitational (Property & Casualty)

Management Experience Not Required

Founded in 2022, Volant Programs Inc. is a Surplus Lines Wholesale Brokerage and Managing General Underwriter. Volant Programs provides a quick and nimble approach to meeting the needs of independent agents for select niche products. Our current focus is providing insurance for Apartments with location limits up to $60 million per location. We are experiencing rapid growth and expect this trend to continue in 2026. The Commercial Underwriting Supervisor position is a great opportunity for an experienced Commercial Underwriter with leadership aspirations. The ideal candidate would be a Commercial Underwriter that has 5+ years of experience underwriting both property and casualty risks. 

 Position Summary

The Commercial Underwriting Supervisor for Habitational Risk oversees a team of underwriters responsible for evaluating, pricing, and structuring Property & Casualty coverage for apartments, multi-family dwellings, and mixed-use habitational schedules. With underwriting authority up to $60 million Total Insured Value (TIV) per location , this role ensures disciplined risk selection, high-quality underwriting execution, and strong producer relationships across Volant’s specialized habitational program. The Supervisor serves as a technical expert, mentor, and escalation point for complex or high-impact submissions.

Key Responsibilities

 Leadership & Team Management

• Provide daily direction, technical guidance, and coaching to Habitational underwriters.
• Conduct quality reviews and performance evaluations, establish development goals, and deliver training focused on habitational Property & Casualty exposures.
• Assign and manage submission flow to maintain timely response and service-level agreements. 
• Encourage a high-performance culture centered on accountability, collaboration, and customer service excellence.

Habitational Underwriting & Risk Selection

• Review, approve, or decline Property & Casualty submissions within delegated authority up to $60M TIV per location . 
• Provide expert-level support on complex risks involving older construction, coastal exposures, frame/non-sprinklered buildings, large schedules, or challenging loss histories. 
• Evaluate building characteristics, protection class, loss control recommendations, financials, occupancy hazards, liability exposures, and catastrophe-prone territories. 
• Ensure rating accuracy across property, general liability, umbrella, and ancillary coverages. 
• Uphold program guidelines, risk appetite, catastrophe management protocols, and regulatory standards.

Operational Excellence

• Monitor underwriting turnaround times, quoting accuracy, and service responsiveness.
• Identify workflow and process improvements to enhance efficiency across the habitational program. 
• Track and report key metrics including hit ratio, retention, loss trends, catastrophe exposure accumulation, and underwriter productivity.
• Support internal audits and compliance reviews; implement corrective actions where necessary.

Broker & Partner Relationship Management

• Develop and sustain strong relationships with distribution partners.
• Communicate appetite, underwriting strategy, and product details to producers; provide guidance on improving submission quality. 
• Participate in market visits, broker calls, training sessions, and renewal strategy meetings. 
• Serve as a subject-matter resource representing Volant’s habitational program.

Compliance, Governance & Quality

• Ensure underwriting files meet internal documentation standards and regulatory requirements. 
• Monitor adherence to delegated underwriting authority levels and escalate deviations appropriately.
• Contribute to the creation and refinement of underwriting guidelines, habitational rating tools, catastrophe modeling assumptions, and workflow documentation.
• Support internal controls related to aggregation, catastrophe exposure monitoring, and reinsurance requirements.

Qualifications

• Bachelor’s degree in business, risk management, insurance, or related field (or equivalent work experience).
• 5+ years of commercial underwriting experience with a strong background in  Habitational Property & Casualty risks.
• Strong understanding of property construction types, protection features, valuation, and catastrophe exposures.
• Knowledge of habitational liability exposures (premises, assault & battery, pets, amenities, contractors, etc.).
• Excellent communication, negotiation, and relationship-building skills.
• High attention to detail, strong analytical abilities, and sound judgment.
• Proficiency with underwriting/rating systems, catastrophe modeling tools, and Microsoft Office.

Core Competencies

• Habitational underwriting expertise 
• Leadership & team development 
• Technical risk analysis 
• Catastrophe and P&C exposure evaluation 
• Decision-making & problem resolution 
• Workflow and file quality management
• Producer relationship management
• Continuous improvement mindset

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