Job Description
Are you a highly organized and customer-focused individual with a passion for providing exceptional service? Do you thrive in a collaborative environment where your problem-solving skills make a real difference? If so, we're looking for a dedicated Customer Service Manager to join our team in McMurray, PA!
Your Mission:
You'll be the primary point of contact for our valued customers, ensuring their inquiries are handled promptly and professionally. You'll work closely with sales, logistics, and supply chain teams to resolve order-related issues and ensure smooth delivery processes. This role offers a fantastic opportunity to make a direct impact on customer satisfaction and contribute to our team's success.
What You'll Do:
Be the Customer Champion: Serve as the primary point of contact for all customer service inquiries, providing prompt and professional communication.
Resolve Issues Effectively: Collaborate with sales, logistics, and supply chain teams to resolve order-related issues and ensure smooth delivery processes.
Manage Orders and Returns: Track customer orders, returns, and complaints, ensuring timely resolution and accurate documentation.
Improve Service Procedures: Assist in developing and implementing customer service procedures to improve efficiency and customer satisfaction.
Analyze Service Metrics: Monitor customer service metrics and provide insights for process improvements.
Support Administrative Tasks: Assist with administrative tasks related to customer service operations.
Streamline Order Processing: Work with internal teams to streamline order processing and enhance the customer experience.
Identify Inefficiencies: Identify inefficiencies in customer service workflows and recommend improvements.
Utilize CRM Systems: Track customer interactions, maintain records, and analyze service trends using CRM systems.
Create Reports and Presentations: Assist in creating reports and presentations using Microsoft Excel, Word, and PowerPoint.
Support with QuickBooks: Provide support with QuickBooks for order processing, invoicing, and record-keeping.
What You'll Bring:
Educational Background: Bachelor's degree in business administration, Customer Service, or a related field (preferred).
Experience: 3+ years of experience in customer service, preferably in the consumer products industry.
Problem-Solving Skills: Strong problem-solving skills and ability to work independently.
Technical Skills: Working knowledge of Microsoft Excel, Word, PowerPoint, and QuickBooks is desirable.
Communication Skills: Excellent verbal and written communication skills.
Attention to Detail: High attention to detail and ability to manage multiple tasks simultaneously.
Analytical Skills: Strong analytical and organizational skills.
Teamwork Skills: Ability to work collaboratively across departments and adapt to changing priorities.
What We Offer:
Stable Schedule: Monday - Friday, 9:30 AM to 4:00 PM (some flexibility available).
Competitive Pay: $18.00 to $24.00 per hour (based on experience).
Full-Time Opportunity: This role starts as a temporary position with the potential to transition into a full-time role.
In-Office Environment: Work in a supportive and collaborative in-office setting (no remote work).
No Cold Calling or Supervision: Focus on providing excellent customer service without the pressures of cold calling or supervisory responsibilities.
Work-Life Balance: No weekends, nights, or travel required.
Join Our Team!
If you're a motivated and customer-focused individual looking for a rewarding opportunity, we want to hear from you! Apply today and become a vital part of our team.
Employment Type: Full-Time
Salary: $ 18.00 Per Hour
Job Tags
Hourly pay, Full time, Temporary work, Work from home, Night shift, Monday to Friday,