Desktop Support Specialist Job at SISL Global, Valley City, OH

MG9zeG1QWEVTbkpoV1hBUWUrWEZqZ096N0E9PQ==
  • SISL Global
  • Valley City, OH

Job Description

Key Responsibilities:· Provide second-level technical support for desktop/laptop hardware, software, and peripheralissues.· Diagnose and resolve advanced technical issues escalated from the L1 support team.· Install, configure, and maintain operating systems, software applications, and system updates.· Perform root cause analysis to identify recurring technical problems and develop solutions.· Excellent in troubleshooting break/fix issues of windows and mac computers· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.· Collaborate with IT team members on projects, upgrades, and implementations.· Maintain accurate records of work performed, issues, and resolutions using the company'sticketing system.· Provide remote support and troubleshooting for users working from home or in the field.· Train and mentor junior support technicians as needed.· Ensure compliance with IT policies, security protocols, and best practices.· Perform routine maintenance and inspections to ensure optimal performance of equipment· Build and maintain strong relationships with end users and ensure user satisfactionQualifications:· Associate or bachelor’s degree in information technology, Computer Science, or relatedfield, or equivalent work experience.

Job Tags

Work experience placement, Remote job, Work from home,

Similar Jobs

Ermi LLC.

Patient Care Technician Job at Ermi LLC.

Patient Care Technician Ermi LLC. Port St. Lucie About the Company: Looking to break into Healthcare? Come grow with us! For over 25 years, Ermi has improved the quality of patients' lives by helping them recover from severe range of motion deficits. Our Patient...

ApplePie Capital

Director of Capital Markets Program Job at ApplePie Capital

 ...premier one-stop shop for franchise finance, a $80B annual debt market. To get there, were looking for team members with true grit, an...  ...new initiatives Draft and update monthly business terms for legal agreements with outside parties that ensure program profitability... 

Godshall Recruiting

Part Time Administrative Assistant Job at Godshall Recruiting

 ...Salary: $19.00-21.00/hr Is this your perfect fit? Start your weekend early with every Friday off Set your own schedule 25-30...  ...to talk! What your future day will look like: Financial Data Entry Answering phones Assist with administrative tasks and... 

The TJX Companies, Inc.

Merchandise Associate Job at The TJX Companies, Inc.

 ...Distribution Centers or Retail StoresTJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners,...  .... Adheres to all operational, merchandise, and loss prevention standards. May be...  ...experience preferred Benefits include: Associate discount; EAP; smoking cessation;... 

Scofflaw Group

Dishwasher Job at Scofflaw Group

Scofflaw is a gin-focused cocktail bar that has been a fixture in Logan Square since 2012. We serve a chef inspired menu that has honest and creative food. Position Summary: The dishwasher oversees washing and cleaning service ware (flatware, plate ware, glassware) ...