Job Description

Role: Practice Manager

Job Type: Exempt/Salaried

Reports To: Director of Operations/ Doctor

Description: The Practice Manager collaborates with the Director of Operations in making operational decisions for the partner practice. This role serves as a key member of the Indigo Orthodontics team, collaborating with doctors and other clinical/administrative leaders. This is a position that relies on relationships, business savvy and practice knowledge.

We are looking for people who are:

• Flexible
• Committed
• Improvement focused
• Team focused
• Fun
• Curious
• Relationship focused
• Listeners who relate with people
• Self-Starters
• Eager to learn new skills

Essential Job Functions:

• Own and drive practice culture as a Leader to influence Team Member motivation (Mission, Vision, Values)
• Maintain the organization of the office (protocols, calendars, e-mails, agendas, etc.)
• Perform as a first line Treatment Coordinator, Scheduling Coordinator, or Financial Coordinator when needed
• Assist in Marketing collaboration, organization, and execution
• Manage and own bonus tracking and practice and team member KPIs
• Assist with Doctor Schedule Templating and Team Member scheduling
• Manage Team Member Payroll (Timesheet edits, bonuses, reimbursements, etc.)
• Manage Team Member Accountability collaborating with Human Resources (connection, discipline, time off, attendance, etc.)
• Manage Team Member hiring, termination, reviews, goal setting, recruiting with Director of Ops
• Track all licensure and certification updates
• Manage communications with Vendors/Third Parties (statement/invoice correspondence, oversee inventory control)
• Ensure compliance with payer and reimbursement policies
• Manage invoice payment/receipt with CTS collaboration
• Deliver excellent patient service and care (concerns, reviews, etc.)
• Own training new Team Members and development/implementation of training manuals/plans
• Conduct Audits (patient charts, in/out-bound calls/texts/emails, A/R, team trackers, etc.)

Essential Job Skills:

• Strong interpersonal and communication skills to effectively communicate with the team, patients, and Doctor
• Excellent leadership, motivation, team building, and training skills
• Ability to understand and analyze P&L and financial statements
• In-depth knowledge of orthodontic best practices and standards
• Ability to problem-solve and retain talented team members through continued relationship building

Minimum Requirements:

• 1-3 years of management experience
• Valid driver’s license

Preferred Requirements:

• 1-2 years recent experience in dental environment
• 1-2 years of orthodontic practice management experience

Benefits:

• Competitive benefits package including PTO, health/vision/dental insurance, and company paid STD/LTD
• Robust 401k plan, including a company match up to 4%

Southern Orthodontic Partners is an Equal Opportunity Employer (EEO).

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